Security Officer II

Sutter Health•San Francisco, CA

About The Position

Provides a secure and safe environment for patients, visitors, physicians, personnel, and volunteers to deliver or receive quality services with minimal threats to personal well-being and property. Patrols and monitors facility premises, observes and reports suspicious or unauthorized activities and unsafe conditions, and handles access control, key control, emergency response, and notification. Provides security-related assistance to staff, physicians, patients, and visitors, including monitoring and restraining violent patients. Documents facility incidents and coordinates with local law enforcement agencies. The role requires general knowledge of security officer duties and the physical and emotional maturity to exercise sound judgment and diplomacy in a healthcare environment. The officer should be approachable, professional, and positive; work collaboratively with minimal supervision; follow established procedures; and respond effectively to routine and emergent situations. The position is per diem/casual, with a varied schedule and rotating weekend requirements.

Requirements

High school diploma or GED.
Proprietary Private Security Officer (PSO) certification.
California BSIS regulatory training: 8 hours in Power to Arrest and Use of Force, 16 hours within 30 days, 16 hours within 6 months, 40 hours of initial training total, and 8 hours of annual refresher training.
1 year of recent relevant experience.
General knowledge of usual security officer duties, with the physical and emotional maturity to exercise judgment and diplomacy in a healthcare environment.
Ability to work collaboratively in a team environment with minimal supervision; requires critical thinking and decisive judgment.
Ability to interact respectfully and with cultural sensitivity with diverse patient, visitor, and staff populations.
Ability to write incident reports and read business correspondence and procedure manuals.
Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Ability to solve practical problems and manage variables in situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule instructions.

Responsibilities

Patrol and monitor facility premises.
Observe and report suspicious or unauthorized activities and unsafe conditions.
Manage access control and control of keys.
Respond to emergencies and make notifications.
Provide security-related assistance to staff, physicians, patients, and visitors.
Monitor and restrain violent patients when needed.
Document incidents related to the facility.
Coordinate with local law enforcement agencies.
Follow established procedures and respond effectively to routine and emergent situations.