Security Officer Dispatch Console

Allied Universal • Maiden, NC

7d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Dispatch Console in Maiden, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as a Dispatch professional in a dynamic tech and communications location, where you will monitor security-related systems, coordinate responses, support routine patrol activity, and deliver exceptional customer service and communication. In our agile, reliable, and innovative team, you will help to deter incidents through teamwork, integrity, and a caring people-first culture while playing a key role in daily operations.

Requirements

• Have 3 or more years of combined law enforcement, military, and/or security-related experience, or possess a college degree.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• CPR and First Aid experience is preferred.
• Alarm panel experience is preferred.
• Access control and badge experience is preferred.

Responsibilities

• Provide customer service to employees, visitors, and/or vendors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor communication systems, receive calls for service, and dispatch security-related personnel to incidents, requests, and/or priority locations in a calm, problem-solving manner.
• Document incidents, radio traffic, visitor concerns, and/or unusual activity with clear and timely reporting to help support site operations and follow-up response.
• Coordinate with on-site teams, supervisors, and/or local emergency responders during incidents, alarms, medical situations, and other critical events.
• Support regular and random patrol activity by tracking officer status, relaying assignment updates, and helping maintain awareness of business areas and perimeter conditions.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED