Security Officer Customer Care Patrol
About The Position
Allied Universal is hiring a full-time, unarmed Security Officer Customer Care Patrol in Northborough, Massachusetts. The officer will serve and safeguard clients at a technology, media, and telecommunications location by monitoring assigned areas, conducting routine patrols, helping deter security-related incidents, supporting access control, and providing customer service and clear communication. The role pays $20.44 per hour. The scheduled shifts run from 11:00 PM to 7:00 AM on Monday, Tuesday, Wednesday, Thursday, and Sunday. The position involves interacting with employees, visitors, contractors, and delivery personnel; responding to incidents and alarms; and completing required reports and logs.
Requirements
- Be at least 18 years of age for unarmed roles.
- Possess a high school diploma or equivalent.
- Undergo a background investigation as a condition of employment, in accordance with applicable laws.
- Undergo a drug screen as a condition of employment, to the extent permitted by law.
- Meet any licensing requirements applicable under state or local laws and regulations; licensing may be required before employment.
Nice To Haves
- Customer service experience.
- Comfort using a computer or tablet.
- CPR and First Aid certification.
- Access control and badge experience.
Responsibilities
- Provide customer service to employees, visitors, contractors, and delivery personnel by carrying out security procedures, site-specific policies, and emergency response activities when appropriate.
- Conduct regular and random unarmed patrols of buildings, parking areas, entry points, common areas, and the surrounding perimeter.
- Monitor access points and verify authorized entry according to site procedures.
- Maintain accurate records of visitors, deliveries, and unusual activity.
- Respond calmly and professionally to incidents, alarms, and critical situations, escalating matters to site contacts and emergency services as directed.
- Complete detailed incident reports, daily activity logs, and other required documentation.
- Communicate professionally with Allied Universal leadership and client representatives.
Benefits
- Paid training.
- Access to career growth opportunities.
- Retirement savings plan.
- Medical, dental, and vision insurance.
- Basic life and AD&D insurance.
- Disability insurance.
- Discounts on top brands and services through the Perks Program.
- Access to technology to view and claim additional shifts to earn more.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
