Security Officer Customer Care Patrol

Allied Universal • Charlotte, NC

2d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Customer Care Patrol in Charlotte, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as an unarmed patrol officer at a dynamic tech location, where you will monitor and patrol assigned areas, stay visible to help deter security-related incidents, and deliver outstanding customer service and communication. In this role, you will support a caring, agile, and reliable team that values innovation, teamwork, and integrity while helping create a welcoming environment for employees and visitors.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• CPR certification is preferred.
• Comfortable using a computer or tablet is preferred.
• Alarm panel experience is preferred.

Responsibilities

• Provide customer service to employees, visitors, and vendors by carrying out security-related procedures, site-specific policies, and/or emergency response activities as appropriate for the location.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, documenting observations and reporting unusual activity to the appropriate contacts.
• Conduct regular and random patrols throughout the location, including offices, common areas, entry points, parking areas, and perimeter locations, as assigned.
• Monitor access points and help to deter unauthorized entry by verifying credentials, observing site activity, and following visitor and delivery procedures.
• Support a professional environment within a fast-paced technology location by communicating clearly with staff and assisting with security-related concerns and/or requests.

Benefits

• Access to a retirement savings plan
• medical insurance
• dental insurance
• vision insurance
• basic life and AD&D insurance
• disability insurance
• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees