Security Officer - Central Dispatch

Allied Universal • Naperville Township, IL

5d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Central Dispatch in Aurora, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as a Dispatch Professional supporting a dynamic retail location, where you will monitor activity, coordinate communications, document incidents, and help guide timely responses to security-related concerns. In this fast-paced role, you will combine strong customer service and communication with an agile, reliable, and innovative approach, while working with a caring team that puts people first and acts with integrity.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• CPR certification is preferred.

Responsibilities

• Provide customer service to clients, visitors, and staff by carrying out site-specific procedures, dispatch protocols, and when appropriate, emergency response activities.
• Monitor radios, phones, alarms, and other communication systems to receive calls for service, document activity, and coordinate the assignment of personnel across the location.
• Respond to incidents and critical situations in a calm, problem-solving manner, relaying accurate information to on-site teams, management, and/or emergency services as needed.
• Maintain detailed logs, incident reports, and dispatch records, helping to support follow-up on security-related concerns, access issues, and/or operational disruptions.
• Conduct regular and random monitoring of the business and perimeter through available systems and coordinate patrol activity or response coverage as needed based on site conditions.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED