Central Dispatch

LANNON STONE PRODUCTS INC•Sussex, WI

4d•$25 - $28•Hybrid

About The Position

Central Dispatchers have the "I Got This" attitude as they balance multiple tasks simultaneously. Self-Development is vital for Central Dispatchers as they learn about aggregate products, the unique capabilities of trucks and possess an excellent sense of geography & haul routes. They have excellent time management skills - managing a fleet of 50-60 trucks, taking all customer orders, and providing exceptional customer service. They are flexible as they support the weighmaster position and other departments in the company. Lannon Stone Products is a mid-sized, privately-held construction aggregates company with operations in the suburbs of Milwaukee, WI. This urban mining environment and private ownership structure are the foundation for our commitment to building and operating excellent facilities for our neighbors, customers, employees, and vendors.

Requirements

Math, reading, and writing skills (English at minimum, Spanish is a plus)
Professional written and oral communication
2+ years in a fast-paced customer service position
Expertise with Windows, Microsoft Word, Excel, and Google Drive
Punctual and reliable, excellent attendance required
Maintain a clean and well-groomed appearance
Embrace a team environment where all members contribute to the success of the operation
Willing to work in a multi-disciplinary environment, learning and performing a variety of jobs
Must past pre-employment physical and drug screen
Valid WI driver’s license with a clean driving record
Sit for long periods and occasionally crawl, climb, stand, stoop, kneel, crouch, and lift (50 lbs.)
Understand issues, problems, and opportunities and make timely, sound decisions.
Take responsibility for decisions, understand the impact and implications, and provide feedback as necessary.
Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills.
Possess advanced customer service skills, and the ability to develop professional relationships with customers and employees.
Demonstrate attention to detail, exert high effort, and focus on very busy days.
Make sound decisions and remain calm under high-pressure situations.
Continually identify personal knowledge and perspective gaps and self-educate.

Nice To Haves

Spanish is a plus

Responsibilities

Identify, manage, and create new orders based on in-bound calls and accepted quotes.
Visually identify loaded products.
Ensure proper billing and accurate accounting in reviewing daily scale tickets.
Work with the accounting manager to collect and organize all COD payments.
Support our team members at the other scale operations, the weighmaster position, and clerical tasks.
Support the Sales Manager, creating orders & quotes, and assisting with quote follow-up.
Have the functional and technical skills of LSP products and their applications.
Provide safety training and direction for site visitors.
Build a rapport with customers and truck drivers, and establish positive relationships.
Strategically prioritizing and dispatching the delivery trucks to customers based on routes and inventory.
Provide direction and traffic to optimize truck usage.
Ensure our work areas and surroundings are clean and safe.
Support the CFO in managing payments of 50-60 trucks through Certified Truckers.
Identify & managing new trucks and customers' empty weights.