Security Manager

Peoria Public Library•Peoria, IL

2d•Onsite

About The Position

Responsible for maintaining a safe and secure environment for library users and staff in library buildings and on library property. Oversees the activities of the Security Officers. Utilizes independent judgment, initiative, and discretion to plan, organize and assign work. Responsible for scheduling and supervising all Security staff. Resolves problem situations, interprets library policy, and enforces the Standards of Behavior. Responsible for disaster response and emergency planning, including staff training for weather, medical and other emergencies. Performs other duties as assigned. Reports to the Executive Director.

Requirements

Ability to gain thorough knowledge of Peoria Public Library’s policies and procedures
Ability to act as a representative of Peoria Public Library to the public
Effective decision-making skills with strong customer focus
Ability to effectively supervise and motivate staff
Ability to maintain a pleasant and productive working atmosphere
Ability to communicate respectfully and effectively with a diverse community of customers
Ability to exercise authority appropriate to various circumstances
Ability to remain calm under pressure, especially in confrontational and emergency situations
Ability to be trained and certified in CPR and use of AED
Accurate computer and keyboarding skills
Excellent oral and written communication skills
Strong commitment to public service
Ability to work with library customers and staff in a friendly and efficient manner
Ability to maintain a varied schedule, including day, evening, and weekend rotations
Proficiency with workplace productivity software, including skills in Microsoft Office Suite
Ability to stand and walk for long periods
Ability to obtain a valid IL driver’s license
Associates degree or two years of college
Two years of law enforcement or security experience in library, retail, or public safety setting

Nice To Haves

Bachelor’s degree preferred
Supervisory experience preferred

Responsibilities

Supervises the work of security staff; hires, trains; arranges schedules; monitors workflow; reviews work; conducts performance evaluations; models expected behaviors and competencies;
Resolves problem situations, interprets library policy, and enforces the Standards of Behavior
Provides high level customer service and offers general assistance to patrons in the use of the library facilities
Helps patrons with lost personal items, illnesses, or emergency situations
Uses video security system to review security incidents
Acts proactively to defuse potentially disruptive situations, including escorting disruptive patrons from library premises
Recognizes and refers situations that could best be handled by law enforcement
Escorts disruptive patrons from library premises
Patrols the interior of the library and exterior property regularly
Manages inventory of library keys for locations and all staff; manages access to staff entrances
Works with the Manager of Facilities to ensure building safety and security at all library locations, including reporting maintenance manners when observed at various locations
Ensures compliance with fire code, OSHA, and other safety regulations
Designated staff liaison with alarm vendor; on call list for building alarm reports
Assists during emergencies, including guiding library patrons to shelter areas
Completes incident reports as required and maintains accurate records of incident reports, accident reports and banned patrons
Liaison with local law enforcement agencies
Participates in departmental and library-wide training and activities, including safety training
Responsible for disaster response, safety and emergency planning, including staff training for weather, medical and other emergencies
Maintains the Emergency Response Manual
May be required to work in multiple locations and on any of the 7 days of the workweek (Sunday – Saturday)