Security Manager
About The Position
The Security Manager at Shaker Library plays a vital and community-focused role in supporting a safe, welcoming environment for customers of all ages. This professional is expected to have a background in security services and be adept at establishing positive working relationships with local law enforcement, community stakeholders, customers of all ages, and staff across the organization. The position is responsible for responding to and helping manage customer behavioral issues using the library’s code of conduct, trauma informed practices, de-escalation techniques, and restorative practices. The Security Manager works collaboratively to ensure the library remains an inclusive space for people of all backgrounds and life experiences. Shaker Library is an active, community hub, often lively and busy throughout the day, and this role is central to maintaining a welcoming atmosphere while prioritizing the safety of customers and supporting staff with training to handle difficult customer interactions. As a member of the Public Services Team, the Security Manager has a direct impact on staff training plans, security policies and procedures, and code of conduct decisions. The person in this role provides guidance and support to staff, helps prepare them to manage challenging situations, and is visible and accessible on the public service floor during peak hours. Modeling professionalism, empathy, and calm problem-solving is fundamental to this role.
Requirements
- Bachelor’s degree in security management, public safety, criminal justice, or other related field
- A minimum three years of experience working in public safety/security or social services, with progressive levels of responsibility and supervision
Nice To Haves
- Major course work in psychology, sociology, child development, adult education, or a related field
- Experience working in or with public libraries
- CPI-certified or equivalent nonviolent crisis intervention training
Responsibilities
- Supporting a safe, welcoming environment for customers of all ages
- Establishing positive working relationships with local law enforcement, community stakeholders, customers of all ages, and staff across the organization
- Responding to and helping manage customer behavioral issues using the library’s code of conduct, trauma informed practices, de-escalation techniques, and restorative practices
- Working collaboratively to ensure the library remains an inclusive space for people of all backgrounds and life experiences
- Maintaining a welcoming atmosphere while prioritizing the safety of customers
- Supporting staff with training to handle difficult customer interactions
- Having a direct impact on staff training plans, security policies and procedures, and code of conduct decisions
- Providing guidance and support to staff
- Helping prepare staff to manage challenging situations
- Being visible and accessible on the public service floor during peak hours
- Modeling professionalism, empathy, and calm problem-solving
Benefits
- Health insurance beginning on Day 1
- Dental insurance beginning on Day 1
- Life insurance beginning on Day 1
- Generous paid time off including vacation, sick, and holiday hours
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
