Security Lead Officer

Caesars Entertainment•Boonville, MO

About The Position

The Security Lead Officer provides superior service to internal and external guests and helps maintain the safety and security of customers, employees, and their assets. The role provides work direction to Security Officers and supervises the shift in the absence of the Shift Supervisor. This is a safety-sensitive position, with responsibility for the employee’s own safety and/or the safety of others. The position is full-time on the night shift, listed as 9:00 p.m. to 5:00 a.m.; the schedule is subject to change. The role requires working in a casino environment with exposure to smoke, bright lights, and noise, and performing duties under frequent time pressure in an interruptive environment. Employees must be able to remain on their feet for extended periods and move throughout the casino to respond to assignments.

Requirements

High school diploma or equivalent (GED) preferred.
Demonstrated ability to understand and follow policies and procedures and conform to company standards within 90 days of hire.
Ability to obtain and retain a valid Level II license issued by Missouri Gaming.
Average written and oral communication skills and excellent interpersonal skills.
Ability to obtain CPR/AED certification within the first 90 days of employment.
Ability to use the equipment associated with the position, including two-way radios, computers, flashlights, telephones, and ID scanning systems.
Ability to read and write basic incident reports using a computer database.
Ability to work scheduled nights, weekends, and holidays as needed.
Ability to work in a casino environment exposed to smoke, bright lights, and noise, and under frequent time pressure in an interruptive environment.
Ability to stand for long periods, be on feet up to eight hours a day, and move throughout the casino; stated physical requirements include standing 90% of the time, with 60% of that time actively walking, and sitting 10%.
Ability to pull or push large carts with assistance, weighing up to 200–400 pounds.
Ability to maintain composure during difficult or stressful situations and work effectively with guests, employees, and other departments.

Nice To Haves

Prior customer service experience.
High school diploma or equivalent (GED).

Responsibilities

Maintain a pleasant, friendly, and welcoming attitude toward internal and external guests.
Maintain the safety and security of customers, employees, and their assets, including the parking grounds.
Perform regular security duties, guest approaches and investigations, investigate and cancel Keywatcher alarms, send daily emails to Management, and complete daily paperwork.
Provide direction and guidance to Security staff in the absence of the Security Supervisor or Manager.
Assist the Security Supervisor and Manager with monitoring staffing levels to ensure budgetary compliance.
Lead emergency response drills and evacuations.
Respond promptly and appropriately to guest and team member incidents and accidents.
Observe, identify, and appropriately address impaired guests.
Investigate incidents and customer complaints and compile data for accurate reporting.
Comply with policies and procedures established by the Missouri Gaming Commission, Isle of Capri Casino, and departmental management.
Control access to restricted areas and monitor guest and team member passage into and out of the casino, including checking identification to prevent admission of minors.
Maintain complete knowledge of casino events and promotional activities.
Maintain strict confidentiality concerning financial information, operating systems, company policies and procedures, marketing plans, and team member information.
Complete all company-required training within designated time frames.
Use position-related equipment, including two-way radios, computers, flashlights, telephones, and ID scanning systems.
Read and write basic incident reports using a computer database.
Provide superior guest service, maintain composure in difficult or stressful situations, and work courteously and effectively with guests and fellow employees.
Be at work on time as scheduled, which may include nights, weekends, and holidays.
Work as a team with other departments and perform other duties as assigned or reasonably requested by management.
Learn all essential job functions and computer systems within 90 days.
Comply with the drug- and alcohol-free workplace policy and submit to post-offer, for-cause, or post-accident drug testing.