LEAD SECURITY OFFICER

Hollywood Casino Morgantown • Caernarvon Township, PA

2d

About The Position

Officers protect property and life and enforce safety regulations while supporting profitability, guest satisfaction, workforce strength, and compliance goals. Through alertness, diligence, established procedures, and proactive attention to potential dangers and security risks, the Lead Security Officer protects guests, property, and staff from harm or loss. The role may include patrolling facility buildings and grounds or standing watch at assigned security posts to oversee guest comfort, safety, and security.

The position also involves securing entry points, inspecting equipment and facilities for safety, reporting hazards and irregularities, guarding against theft, greeting guests and staff professionally, regulating vehicle and pedestrian traffic when directed, and supporting responsible alcohol service. Officers represent the organization professionally at meetings and events and follow customer-service guidelines, responsible gaming and business ethics expectations, and all applicable corporate and local policies and procedures.

Requirements

• High school diploma or GED.
• One to two years of work experience demonstrating sound judgment and dependability, or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to communicate effectively with customers and other employees.
• Must qualify for a license with the Pennsylvania State Racing Commission and meet credentialing requirements of the Pennsylvania Gaming Control Board.
• Valid driver's license.
• Must be able to work in various weather conditions.

Nice To Haves

• One year of casino experience preferred.

Responsibilities

• Protect guests, property, and staff from harm or loss through vigilance, diligence, established procedures, and proactive attention to potential dangers and security risks.
• Patrol facility buildings and grounds or stand watch at assigned security posts as directed.
• Examine points of entry to ensure they are secure.
• Conduct inspections to ensure equipment and facilities are in safe condition.
• Report irregularities such as fire hazards, leaking water pipes, and unlocked security doors to the appropriate authority in a timely manner.
• Guard against theft of company property.
• Greet guests and staff in a positive, friendly, and professional manner.
• Regulate vehicle and pedestrian traffic at the plant entrance as directed.
• Help ensure compliance with Hollywood Casino’s responsibility to prevent overconsumption of alcohol.
• Represent the organization professionally at internal and external meetings and events.
• Meet performance expectations for communications, initiative and problem solving, guest service and interpersonal relations, work habits and conduct, and responsible gaming and business ethics.
• Ensure interactions with internal and external guests follow customer-service program guidelines.
• Adhere to corporate and local policies, procedures, and operating guidelines.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED