Lead Security Officer

PENN Entertainment • Morgantown, PA

1d

About The Position

Security officers protect property and life and enforce safety regulations in support of profitability, guest satisfaction, workforce strength, and compliance goals. The Lead Security Officer protects guests, property, and staff from harm or loss through alertness, diligence, established procedures, and proactive attention to potential dangers and security risks. The role may involve patrolling facility buildings and grounds or standing watch at an assigned security post, as directed.

The position requires professional, friendly interactions with guests and staff, compliance with company policies and operating guidelines, and careful attention to safety, security, and responsible alcohol service. The work takes place in a smoking environment in guest areas and a generally non-smoking employee environment, except in designated areas, and may involve varied weather conditions and high noise levels.

Requirements

• High school diploma or GED.
• One to two years of work experience demonstrating sound judgment and dependability, or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to communicate effectively with customers and other employees.
• Must qualify for a license with the Pennsylvania State Racing Commission and meet credentialing requirements of the Pennsylvania Gaming Control Board.
• Valid driver's license.
• Ability to work in various weather conditions.

Nice To Haves

• One year of casino experience preferred.

Responsibilities

• Protect guests, property, and staff from harm or loss by following procedures and watching for potential dangers and security risks.
• Periodically patrol facility buildings and grounds or stand watch at assigned security posts, as directed.
• Examine points of entry to ensure they are secure.
• Conduct inspections to ensure equipment and facilities are in safe condition.
• Watch for and promptly report irregularities, including fire hazards, leaking water pipes, and unlocked security doors, to the appropriate authority.
• Guard against theft of company property.
• Greet guests and staff in a positive, friendly, and professional manner.
• Regulate vehicle and pedestrian traffic at the plant entrance to maintain orderly flow, as directed.
• Professionally help ensure compliance with Hollywood Casino’s responsibility to prevent overconsumption of alcohol.
• Represent the organization professionally at internal and external meetings and events.
• Meet performance expectations for communications, initiative and problem solving, guest service and interpersonal relations, work habits and conduct, and responsible gaming and business ethics.
• Ensure interactions with internal and external guests follow customer service program guidelines.
• Adhere to all corporate and local policies, procedures, and operating guidelines.
• Perform other duties as assigned.

Benefits

• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off earned according to local policy and increases with length of employment.
• Wellness programs designed to support team members’ financial, physical, and mental well-being.
• Career growth support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED