Lead Security Officer

MyMichigan Health•West Branch Township, MI

About The Position

The Lead Security Officer performs routine campus patrols, writes incident reports, responds to emergency and non-emergency calls, and provides security services to help maintain a safe environment for staff and visitors. The role carries out assignments from security supervision and is responsible for security activities during the assigned shift. It also coordinates officers and dispatchers, supports staff performance and coaching, and helps ensure policies and procedures are followed. The position monitors security and facility systems, responds to alarms and requests for assistance, conducts patrols, and handles access, parking, escort, and reporting duties. It may involve physical management of patients in crisis and, for armed security staff, responding to active-shooter or other lethal threats. The work involves exposure to stressful situations, public contact, trauma, grief, death, and some potentially infectious materials.

Requirements

High school diploma or GED.
Interpersonal skills to communicate successfully with individuals and groups.
Ability to communicate information clearly and understandably to people at all levels.
Previous leadership experience in a formal or informal role, or security experience.
Must pass Security Defensive Tactics Training.
Must pass taser and pepper gel training.
BLS (Basic Life Support) within six months of hire; qualification source: AHA.
Concealed Pistol License (CPL).
DMV record check.
Michigan Commission on Law Enforcement Standards (MCOLES) firearms qualification before hire and annually after hire.
Pre-employment psychological examination before hire.
Techniques for Effective Aggression Management (TEAM Advanced) within six months of hire.
Ability to wear a bullet-resistant vest and required personal protective equipment, including latex materials or an appropriate substitute.
Ability to move freely around the facility, with or without an assistive device, and perform the job functions described.
Ability to perform physical management, including restraining, maneuvering, and holding combative individuals.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Dexterity involving handling, reaching, grasping, fingering, and feeling; these movements may be repetitive.
Ability to occasionally lift or carry 11–20 pounds and frequently handle 10 pounds, and to frequently walk, stand, push, pull, or operate arm/leg controls.
Ability to tolerate stressful situations involving public contact, trauma, grief, and death, and some exposure to bloodborne pathogens and other potentially infectious material; follow required bloodborne-pathogen and TB-testing procedures.

Nice To Haves

Military, corrections, or law-enforcement experience is preferred.

Responsibilities

Carry out assignments as directed by the Security Manager or supervisor.
Follow up on incident reports and dispatch entries, ensure they are completed properly, and communicate them to the appropriate person.
Complete routine indoor and outdoor rounds and dispatch duties.
Respond to calls from the public, hospital staff, and security dispatch, including emergency calls, panic alarms, and requests received through security and facilities phone lines.
Manage patients physically during crises when required.
Take responsibility for security activities during the assigned shift.
Conduct monthly checks of fire extinguishers, fire doors, outside lighting, panic buttons, and elevator phones.
Create weekly schedules for officers and dispatchers and ensure facility staffing complies with security policy.
Delegate duties and assignments to security and dispatch staff.
Assist the Supervisor or Manager with staff performance reviews and coach staff.
Check wand reports and inform officers of the reports.
Ensure policies and procedures are followed.
Escort employees to and from vehicles when requested or assigned by the Security Supervisor or Security Manager.
Assist with helicopter flight operations.
Respond to hospital emergency overhead pages as directed by security dispatch.
Monitor and page fire codes received through the fire monitor system in security dispatch.
Monitor and report alarms from the S&D alarm panel, generator alarm panel, HVAC computer, and Medical Air Gases alarm panel.
Create maintenance work orders for calls received on the facilities help line and enter maintenance job-log and work-order information into the TMS application.
Monitor CCTV for suspicious circumstances and dispatch a security officer when required.
Conduct continuous random patrols by vehicle, bicycle, or on foot.
Secure and unlock doors according to policies, procedures, or directions from the Security Manager or Supervisor.
Notify the Security Manager or Supervisor through the chain of command about major incidents on facility property.
Enforce parking policy as directed.
Respond to active-shooter or other lethal threats and neutralize the threat if possible when serving as armed security staff.
Ensure contractors working above the ceiling or who have removed a ceiling tile have a yellow copy of the Above Ceiling Access Permit.
Write reports required by policy and follow departmental and hospital policies and procedures.
Assist in creating ID badges.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities offered by MyMichigan when required.
Perform other assigned duties and tasks.