Job ID #32279: Security Investigator, Corporate Security

City of Hamilton

About The Position

The Security Investigator is responsible for the day-to-day collection, analysis, and records management for the Corporate Security Office’s Investigation and Records Management business line. The position delivers services through audits, internal process reviews, benchmark research, and elevated reviews and investigations involving confidential staff or public information. It manages core programs to ensure reliable and efficient service for internal and external clients, and develops service standards, procedures, and investigative guidelines. The Investigator serves as the Corporate Security Office investigative lead in partnership with local police and City clients. The role provides investigative guidance, evidence collection and assessment, threat-risk assessment expertise, and support for incident and emergency response. It collaborates with project teams and City divisions, including senior leaders, and may lead or support confidential and privileged investigations involving staff, contractors, or members of the public. It also conducts performance audits, develops recommendations, provides training, supports security policies and procedures, manages access to Corporate Security Office records, and prepares performance reports and budget-related information. The position has regular access to sensitive, confidential, and personal information and may represent the City in court proceedings. On a rotational basis, it acts as an on-call threat and risk advisor for special and professional game events and serious security incidents. The role reports to the Corporate Security Specialist, Operations & Investigations. It is a non-union position with a 35-hour workweek. The successful applicant must obtain a Criminal Record & Judicial Matters Check at their own expense before starting, with ongoing validation as required.

Requirements

Knowledge of investigative security practices and administration, the Canadian Criminal Code, the Canadian Charter of Rights and Freedoms, and the application of Provincial Offences law, normally acquired through relevant post-secondary education or an equivalent combination of education and experience.
Demonstrated competency in investigation and records management, including working knowledge of physical security practices, security technology, project management, and critical incident response management.
Experience with operating and capital budgets and with supervising and overseeing third-party vendors and staff.
Self-motivated and results-oriented, with the ability to work in a fast-paced environment with multiple competing deadlines.
Excellent written and verbal communication skills.
Demonstrated facilitation and presentation skills as a subject-matter expert in investigative security practice.
Ability to lead and inspire change and foster innovative approaches to challenges.
Ability to produce professional written reports and business cases to justify projects and security initiatives with budget impacts.
Thorough knowledge of Microsoft Office tools, including Word, Excel, PowerPoint, Visio, and MS Office Project.
Thorough knowledge of social media surveillance and electronic information management.
Ability to work in a security environment operating 24/7/365.
Possession of a non-probationary Ontario G-class driver's licence or an advanced-level designation.
Ability to obtain a Criminal Record & Judicial Matters Check at the applicant's expense before beginning work, with ongoing validation as required.

Nice To Haves

Professional certifications in related fields.
Knowledge of relevant procurement bylaws, provincial legislation, and industry standards related to security investigations.
Experience working in a large cross-functional government environment, including navigating legislative requirements and general government processes.

Responsibilities

Manage day-to-day collection, analysis, and records management for the Investigation and Records Management business line.
Deliver business-line services through audits, internal process reviews, benchmark research, and investigations requiring elevated review and analysis.
Develop service-level standards, standard operating procedures, and investigative process guidelines.
Act as the Corporate Security Office investigative lead in partnership with local police and internal City clients.
Respond to incidents, emergencies, and requests for assistance in accordance with assigned responsibilities.
Support event planning, project management, and delivery verification with Corporate Security Office staff and operational resources.
Provide leadership and guidance on investigative actions, including factual evidence collection and assessment.
Lead or support confidential and privileged investigations involving staff, contractors, and members of the public, including matters involving criminal behaviour and City bylaws or policies.
Conduct performance audits and reviews to identify trends, service deficiencies, and duplication, and recommend redeployment and efficiency practices.
Provide training and instructional support on safe office environments, incident response, and event analysis.
Support the development, enforcement, and review of Corporate Security Office policies and standard operating procedures.
Provide security expertise for plans and proposals involving environmental construction and refresh projects, including CPTED and safe-work-environment practices.
Prepare reports and proposals that present complex concepts and support decision-making and budget applications.
Control and manage access to Corporate Security Office records and information, including incident reports, confidential information, and electronic surveillance records.
Collect and analyze KPI information to support budget proposals and the distribution of operational service assignments.
Report performance data to management for internal communications and external dashboard portals.
Participate in developing Corporate Security Office goals and objectives and apply relevant divisional, departmental, and City plans and priorities.
Liaise professionally with City staff, community stakeholders, organizations, and contractors.
Serve as a key contact for the Investigation and Records Management business line and provide guidance and support during incidents and post-event analysis.
Work in accordance with applicable health and safety legislation and City policies and procedures.
Support uniformed security guard services and policy enforcement, and provide expertise and recommendations for threat-risk assessments of City-owned or occupied properties and spaces.
Assist the Corporate Security Specialist with Corporate Security Office needs related to emergency response incidents.
Serve rotationally as the on-call Corporate Security Office representative and threat and risk advisor for special and professional game events and serious security incidents.
Represent the City in judicial processes through Superior Court and Provincial Offences court subpoenas when required.
Perform other duties directly related to the major responsibilities of the job.