Security & Guest Services Officer

DSI Security Services•West Chester, PA

1h•Onsite

About The Position

DSI Security Services is hiring Security Officers in West Chester, PA. This is a customer service-forward, front-facing role that requires one-on-one interaction, professionalism, and strong security awareness. Professionalism, security, and customer service are at the forefront of this position. This role requires attentiveness, steady movement throughout the shift, keen observation skills, and a strong commitment to safety and customer service excellence.

Requirements

Minimum 18 years of age
High school diploma or equivalent
Valid driver’s license preferred
Reliable transportation and means of communication
Basic to intermediate computer skills
Strong customer service mindset with professional appearance and demeanor
Effective written and verbal communication skills
Ability to conduct routine foot patrols, moderate lifting, and work in all weather conditions
Must meet all preemployment requirements
Current CPR/AED/First Aid Certification preferred; must be willing and able to obtain certification if not currently certified.

Nice To Haves

Valid driver’s license
Current CPR/AED/First Aid Certification

Responsibilities

Maintain a safe and secure environment through visible presence and routine patrols
Provide professional, customer-focused service in a forward-facing environment
Engage in one-on-one interactions with visitors, employees, and clients while enforcing site policies
Observe, report, and respond to hazards, incidents, and suspicious activity
Demonstrate keen observation skills and situational awareness at all times
Follow DSI policies, client requirements, and post-specific instructions
Interact professionally with clients, visitors, employees, and the public
Complete required reports and documentation accurately and timely
Participate in training and comply with DSI safety procedures and manuals
Maintain steady movement throughout shift, including foot patrols and monitoring assigned areas