Security Officer Guest Services Desk

Allied Universal•Chicago, IL

1d•Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Guest Services Desk in Chicago, IL, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. As a Front Desk Officer in a commercial real estate location, you will welcome visitors, monitor access activity, and support security-related operations through strong communication and professional presence. This role offers the chance to deliver outstanding customer service while working with a team that values people first, acts with integrity, and brings agile, reliable, and innovative support to the property each day.

Requirements

Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Nice To Haves

Comfort using a computer or tablet is preferred.
Customer service experience is preferred.

Responsibilities

Provide customer service by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities at a commercial real estate location.
Monitor front desk operations, greet visitors, manage access control processes, and verify credentials in accordance with property policies.
Respond to incidents, alarms, and/or critical situations in a calm, problem-solving manner, and communicate relevant details to property management and/or emergency personnel as needed.
Support tenant, guest, and vendor interactions by answering questions, providing directions, and documenting security-related events, requests, and/or unusual activity.
Help to deter unauthorized access and policy violations through attentive presence at the front desk, visitor screening, and consistent application of post procedures.