Security Guard

DRIFTWOOD HOSPITALITY MANAGEMENT•Appleton, WI

7d•$20 - $0•Onsite

About The Position

The Security Guard monitors and patrols hotel property to protect guests, employees, and hotel assets. The role maintains a safe and secure environment by carrying out protective and enforcement functions in a courteous, restrained manner while responding to emergencies, disturbances, undesired conduct, and threats to life or property. The position is for special event security at the Appleton Hilton in Appleton, Wisconsin. Most of the shift is spent on foot patrol, including walking and climbing stairs inside and around the perimeter of the hotel to identify security and safety risks. The guard communicates by pager and two-way radio, responds to security telephone and safety hotline calls, documents incidents, monitors life-safety systems, handles lost and found items, and assists guests and employees. The position also includes helping other Front Desk personnel when needed and performing related duties requested by management. The hotel operates 24 hours a day, seven days a week, so operational needs may require variations in shift days, starting times, and weekly hours. Team members must maintain a neat, clean, and well-groomed appearance and follow company, safety, and security procedures.

Requirements

Education and experience equivalent to high school graduation, or another combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Ability to effectively handle internal and external customers, including using patience, tact, and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively and speak, read, and write English clearly to obtain and document important information.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible, efficient, and pleasant.
Ability to follow written and verbal instructions.
Ability to operate a computer, printer, copier, and telephone.
Ability to stand, walk, or sit and continuously perform essential job functions for the duration of a shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to climb stairs or ladders rapidly and perform bending, stooping, kneeling, and walking significant distances between and within buildings.
Ability to lift up to 25 pounds.
Ability to perform frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Nice To Haves

High school diploma.
Prior law enforcement or military experience.
Thorough knowledge of the building layout and function rooms, and some knowledge of the city and surrounding areas.

Responsibilities

Monitor and patrol hotel property to protect guests, employees, and hotel assets.
Maintain a safe and secure environment and respond courteously and calmly to emergencies, disturbances, undesired conduct, and threats to life or property.
Conduct foot patrols inside and around the hotel, walking and climbing stairs to identify potential security and safety risks or undesirable conditions.
Maintain order and assist guests with welfare needs, including door lock problems.
Coordinate timely responses to emergencies, fires, safety hazards, and threats to life or property.
Address undesired conduct and violations of hotel policy or civil laws as warranted for the security and safety of guests, employees, patrons, and property.
Answer security telephone and safety hotline calls and respond according to priority.
Communicate clearly, listen empathetically, provide accurate information, and legibly document incident information.
Learn and monitor the property's life-safety systems, including the building layout, alarm pull stations, fire extinguishers, and sprinklers.
Receive, record, store, and research lost and found items, and respond to guest inquiries about them.
Escort guests and employees to parking lots, including employees carrying house banks.
Follow company policies and safety and security procedures; use protective equipment; and report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to management.
Assist other Front Desk personnel when needed and perform related duties requested by management.