Security Guard and Admin
About The Position
The Security Guard and Admin protects residents, guests, employees, and property within the HOA community. The role provides access control, patrols the property, responds to incidents, enforces community rules, and helps maintain a safe and secure environment while delivering excellent customer service. It also provides administrative support to the Security Director. The position involves monitoring community access points and security systems, responding to emergencies and resident concerns, documenting incidents and daily activities, and reporting hazards, maintenance issues, complaints, and policy violations. The guard assists emergency responders as needed and enforces condominium rules fairly and consistently.
Requirements
- Bilingual in English and Spanish.
- Strong conflict resolution and de-escalation skills.
- Strong observation and communication skills.
- Ability to remain calm and professional during emergencies.
- Good judgment and problem-solving abilities.
- Ability to write clear and accurate reports.
- Basic knowledge of security procedures and access control systems.
- Customer service-oriented attitude.
- Ability to stand and walk for extended periods; patrol stairs, parking areas, and common areas; lift up to 25 pounds; work outdoors in various weather conditions; and respond quickly during emergencies.
- Overtime and emergency call-in may be required.
Nice To Haves
- High school diploma or GED preferred.
- Prior security, law enforcement, military, customer service, or related experience preferred.
- Experience in a residential community, condominium, hotel, or HOA environment.
- Working knowledge of Microsoft Outlook, Word, and incident reporting systems.
- Florida Class D Security License.
- CPR, First Aid, and AED Certification.
Responsibilities
- Conduct routine patrols of buildings, parking areas, recreational facilities, and common areas.
- Monitor for unauthorized persons, suspicious activities, safety hazards, and security violations.
- Respond promptly to alarms, disturbances, emergencies, and resident concerns.
- Maintain a visible security presence to deter criminal activity and promote resident safety.
- Monitor and control entry and exit points, gates, and visitor access.
- Verify resident, guest, contractor, and vendor authorization before granting access.
- Issue visitor passes and maintain visitor logs.
- Monitor CCTV, alarms, access control systems, and other security equipment.
- Respond appropriately to medical incidents, fire alarms, accidents, and security breaches.
- Contact emergency services when necessary and assist law enforcement, fire personnel, and emergency responders as required.
- Complete detailed incident and accident reports; maintain accurate daily activity logs and document unusual occurrences and security-related events.
- Provide courteous and professional assistance to residents and visitors and address security-related questions and concerns.
- Enforce condominium rules and regulations fairly and consistently.
- Report resident complaints or concerns to management.
- Report maintenance issues, safety hazards, and policy violations.
- Provide administrative support to the Security Director.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
