Security & Fire Alarm Service Technician

Doyle Security Systems•Rochester, NY

About The Position

Doyle Security Systems is hiring a Service Technician to troubleshoot, repair, and maintain security and fire alarm systems for residential and commercial customers. The role also supports video surveillance and live video monitoring, access control, and intercom systems. Technicians respond to service calls, perform inspections and preventive maintenance, reprogram systems, replace faulty components, and explain system operation to customers. Work takes place across a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements. Daily travel within the local region is expected, and a company vehicle is provided for business use. Doyle describes itself as a family-owned and operated company with more than 100 years of history. Its One Doyle Team is characterized as supportive, energetic, loyal, and dedicated, with a customer-first purpose of helping people feel safe and secure. The company emphasizes customer care, teamwork, leading by example, continuous improvement, and expertise in its solutions.

Requirements

At least 2 years of experience servicing low-voltage security or fire alarm systems.
Strong troubleshooting and diagnostic skills.
Valid driver’s license with a good driving record.
Experience servicing and troubleshooting security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, or intercom systems.
Ability to work independently and manage service calls.
Strong customer service and communication skills.
Ability to drive a company vehicle.
Ability to work in residential and commercial environments.
Willingness to travel daily within the local region, including occasional travel beyond the immediate area.
Problem-solving ability and strong attention to detail.
Customer-focused and professional approach.
Commitment to Doyle’s values and customer-first mission.

Nice To Haves

OSHA 10 certification and/or NICET certification.
Availability for occasional after-hours service work.

Responsibilities

Troubleshoot and repair security, fire alarm, video surveillance (CCTV) and live video monitoring, access control, and intercom systems.
Respond to service calls, troubleshoot customer concerns, and clearly communicate system issues and resolutions.
Perform routine inspections, testing, and preventive maintenance of fire alarm systems in accordance with applicable codes and standards.
Identify system issues and recommend solutions or upgrades.
Reprogram systems and replace faulty components.
Guide customers through system operation and features in a clear, professional, and approachable manner.
Document service activity, including diagnostics, repairs, and photos, and upload records to customer accounts through company systems.
Ensure work meets safety standards and company quality expectations.
Complete work at a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements.
Deliver exceptional customer care during service visits.

Benefits

Company vehicle and gas card for business use.
Paid training, including support for obtaining industry-recognized certifications.
Bonus pay.
Opportunities to work on prevailing wage projects, where applicable, with higher earning potential.
Medical, dental, and vision insurance.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
Paid time off and company holidays.
Parental leave.
401(k) with match.
Life insurance.
Tuition reimbursement.
Employee discount and referral bonus.
Recognition and advancement opportunities.
Company cell phone.
Employee assistance program.