Fire Alarm & Security Technician

Summit Companies•Traverse City, MI

10d

About The Position

The Fire Alarm & Security Technician installs, troubleshoots, services, and repairs fire alarm and security systems and other fire and life safety products, with minimal supervision. The role includes responding to emergency service requests while on call, maintaining professional communication with customers and monitoring companies, and completing work orders and related documentation. The technician follows company safety policies and procedures, maintains a company-provided vehicle, and may train service technician trainees. Occasional travel of up to 20% is required. Work is regularly performed outdoors, with occasional work in an office setting; the role involves exposure to temperature extremes, dust, fumes, chemicals, electrical hazards, and noise.

Requirements

High school diploma or equivalent.
At least 2 years of experience in the Fire Life Safety industry, specifically in fire alarm.
Ability to read, write, and communicate effectively in English with employees and customers.
Valid driver’s license with an acceptable driving record.
Ability to comply with the company’s Drug and Alcohol policy and background-screening requirements, which may include customer-specific requirements.
Ability to travel occasionally, up to 20%.
Ability to consistently wear appropriate personal protective equipment as required by company safety policies.

Nice To Haves

NICET or state-specific certification.
NICET Level I Fire Alarm Certification.
At least 2 years using business intelligence systems, Sage 300 CRE, or similar.
At least 2 years of professional computer skills.

Responsibilities

Troubleshoot fire alarm systems to identify faults, including ground faults.
Repair or replace damaged fire alarm components, including fire alarm control panels, power supplies, and alarm-initiating devices.
Use appropriate tools and test equipment, such as multimeters, meggers, laptops, and lifts, to repair or replace fire alarm and suppression system components.
Use programming and software knowledge to remove or replace components on a variety of fire alarm systems.
Safely follow procedures for handling, removing, and replacing explosive actuators, including squibs and gas cartridge actuators.
Communicate professionally with internal and external customers and offsite monitoring companies.
Arrive punctually at required work locations and complete scheduled projects in a timely manner.
Use Field Service Lightning to track work orders, required materials, and time on the job.
Complete work order documentation.
Follow the company Safety program, SDS book, Hazardous Communication program, policies, and procedures; participate in weekly Toolbox talks and know the location of related safety documentation on each project.
Keep the company-provided vehicle clean and maintained according to company policies.
Respond to emergency service requests when placed on call, as required by location.
Attend seminars or similar education and training sessions to keep current with technology, codes, and standards.
Train service technician trainees on applicable aspects of fire protection.
Perform other duties as assigned.