Fire Alarm & Security Technician

Summit Companies•Jacksonville, FL

11d

About The Position

The Fire Alarm & Security Technician installs, troubleshoots, services, and repairs fire alarm and security systems, as well as other fire and life safety products, with minimal supervision. The role requires familiarity with fire alarm codes and standards, programming and software for a variety of fire alarm systems, and clean-agent and high-pressure suppression systems. Technicians use tools and test equipment to diagnose faults, including ground faults, and repair or replace system components. They must safely handle, remove, and replace explosive actuators such as squibs and gas cartridge actuators. The technician communicates professionally with internal and external customers and offsite monitoring companies, arrives punctually at assigned locations, and completes scheduled projects on time. The role includes tracking work orders, materials, and job time in Field Service Lightning; completing work-order documentation; following company safety programs and procedures; participating in weekly Toolbox talks; and maintaining the company-provided vehicle. Technicians may be placed on call for emergency service requests, attend training to keep current with technology and code changes, and train service technician trainees. Local travel is required 90% of the time. The position regularly involves outdoor work and exposure to varied weather and jobsite hazards, with occasional office work. Appropriate personal protective equipment must be worn at job locations.

Requirements

High school diploma or equivalent.
At least 2 years of Fire Life Safety Industry experience, specifically in Fire Alarm.
NICET Level 1 Fire Alarm Certification.
Ability to read, write, and communicate effectively in English with employees and customers.
Valid driver's license with an acceptable driving record.
Ability to comply with the company's Drug and Alcohol policy and background screening requirements, which may include customer-specific requirements.
Ability to travel locally 90% of the time.
Ability to perform the stated physical duties, including frequent bending, use of step stools, ladders and stairs, kneeling, lifting under 50 pounds, reaching, and extended standing and walking; occasional duties include lifting over 50 pounds, driving, working at heights, and other listed movements.
Ability to meet the job's vision requirements, including color vision, near and far vision, peripheral vision, depth perception, and focus adjustment.
Ability to work in outdoor conditions and tolerate exposure to hot and cold temperatures, dust, fumes, chemicals, electrical hazards, and noise.
Consistently wear appropriate personal protective equipment as required by company safety policies.

Nice To Haves

NICET or state-specific certification.
At least 2 years of professional computer skills.
At least 2 years using business intelligence systems, Sage 300 CRE, or similar.

Responsibilities

Install, troubleshoot, service, and repair fire alarm and security systems and other fire and life safety products.
Use appropriate tools and test equipment, including a multimeter, megger, laptop, and lifts, to repair or replace fire alarm and suppression system components.
Troubleshoot fire alarm systems to identify faults, including ground faults.
Repair or replace damaged fire alarm components, including fire alarm control panels, power supplies, and alarm-initiating devices.
Safely follow procedures for handling, removing, and replacing explosive actuators such as squibs and gas cartridge actuators.
Communicate professionally with internal and external customers and offsite monitoring companies.
Arrive punctually at work locations and complete scheduled projects in a timely manner.
Use Field Service Lightning to track work orders, required materials, and time on the job; complete work-order documentation.
Follow the company Safety program, SDS book, hazardous communication program, policies, and procedures; participate in weekly Toolbox talks and know the location of relevant safety documentation on each project.
Keep the company-provided vehicle clean and maintained according to company policies.
Respond to emergency service requests when placed on call as required by location.
Attend seminars or similar training sessions to stay current with technology, codes, and standards.
Train service technician trainees in applicable aspects of fire protection.
Perform other duties as assigned.