Security Dispatcher FT

Table Mountain Casino Resort•Friant, CA

3d•Onsite

About The Position

Under general direction from the Security Dispatch Supervisor, this role ensures the safety and protection of casino patrons, employees, and assets in accordance with applicable laws, regulations, policies and procedures. The Security Dispatcher is responsible for receiving and coordinating security-related calls, dispatching security officers to incidents, and monitoring security systems. This position maintains the confidentiality of all privileged information. The duties and responsibilities listed are illustrative and not all-inclusive.

Requirements

High School Diploma or GED (unless waived by Human Resources Management).
Intermediate computer skills with proficiency in Microsoft Word and Excel.
Must be able to successfully pass a pre-employment drug/alcohol screen.
Must be able to successfully pass a background investigation.
Must be able to obtain and maintain a gaming license.
Knowledge of security procedures and emergency response protocols.
Knowledge of security systems and technologies.
Ability to remain calm during emergency situations.
Ability to operate security software and systems.
Ability to provide strong decision-making to quickly assess situations and dispatch appropriate response.
Ability to multi-task and manage multiple calls simultaneously.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to drive safely and efficiently.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to work independently and meet strict time lines.
Ability to exercise independent judgment.
Ability to understand and follow oral and written instruction.
Ability to demonstrate excellence in everything, and continually seek improvement in results.
Ability to prepare and maintain written records and reports.

Nice To Haves

Previous experience as a Security Dispatcher.
Previous Casino and guest experience.
Ability to work extended hours and various work schedules.
Ability to physically restrain individual(s) during physical disturbances.
Proven ability to motivate and guide a team of dispatchers.

Responsibilities

Attends and participates in all security briefings and staff meetings.
Answers calls from patrons, Team Members, or security personnel reporting security concerns, incidents or emergencies.
Evaluates the severity of each call to determine the appropriate response, including whether to dispatch security officers, contact emergency services, or initiate other necessary actions.
Assigns the most suitable security personnel to respond to each incident based on location, situation and available officers.
Actively monitors CCTV cameras, access control systems, alarm panels, and other security technology to identify potential threats or suspicious activity.
Maintains clear communication with security officers on the ground, providing updates on incidents and coordinating responses.
Documents all security incidents, including details of the event, actions taken, and involved personnel.
Collaborates with other departments as needed to ensure coordinated responses to security issues.
Gathers critical information from callers to effectively dispatch security personnel.
Communicates clearly and calmly with security officers during active incidents.
Ensures compliance with reporting requirements and security protocols.
Troubleshoots technical issues within the dispatch center.
Performs essential functions of the Security Command Center, which include monitoring of surveillance and life safety systems; radio and phone communication, call dispatching functions, report writing, notifications, and communications with TMPD.
Prioritizes calls regarding life safety and protection of property.
Provides clear direction, instruction and guidance to guests/employees.
Listens and responds to all inquiries in a positive and professional manner.
Dispatches Security Officers to calls for service and coordinates department breaks.
Communicates with Security Management ensuring that information is shared in a prompt and proper manner.
Dispatches Officers in a calm demeanor to any/all emergency situations that may arise, i.e., bomb threats, fire alarms, medical calls, verbal/physical altercations and crimes in progress.
Pro-actively monitors the surveillance, life safety and alarms systems on a continual basis.
Follows applicable TMCR company policies and procedures including Security Operations policies & procedures.
Maintains a clean and neat work environment.
Performs other duties as assigned.