Security Dispatcher FT Days

Trane Technologies•Detroit, MI

6d•Onsite

About The Position

The Security Dispatcher is responsible for maintaining operational control of communications for DMC Police Authority. This role involves operating various sophisticated technology equipment, monitoring life safety systems, and processing and dispatching emergency and non-emergency calls. The Dispatcher is required to perform these duties while demonstrating optimal customer service skills.

Requirements

High school graduate or GED required or equivalent combination of education and experience.
Effective written and oral communication skills (includes using proper grammar and spelling for report writing responsibilities).
Effective interpersonal skills with the ability to deal with all levels of personnel and the public in a professional and effective manner.
Ability to handle both common and crisis situations calmly and efficiently.
Ability to use sound and independent judgment and critical thinking skills.
Strong active listening skills.
Ability to frequently prepare written reports and provide quality customer service.
Must meet all physical requirements of the job, which may require an annual physical.
Must be able to perform duties wearing personal protective equipment (Masks, gowns, security-related equipment, etc.) as required.

Nice To Haves

Knowledge of individual hospital and exterior campus.
Understanding of police and fire response 911 notifications.
Emergency Management credentials FEMA 300, 400, 700.

Responsibilities

Monitoring and responding to life safety systems including fire panel alarms, CCTV systems, infant abduction systems, and access control.
Receiving emergency and non-emergency calls and recording significant information.
Prioritizing calls according to urgency and importance.
Using radio, phone, or computer to dispatch Police Authority Officers to respond to situations.
Coordinating with police, fire departments, and other emergency response teams to ensure appropriate response to emergency situations.
Reporting unusual activities to security staff for further investigation or action.
Tracking inquiries, reports, and requests via manual or electronic logs.
Providing exceptional customer service to staff, patients, visitors, and physicians.
Maintaining an in-depth knowledge of all security orders, written and oral, pertaining to assigned duties, as well as working knowledge of regulatory requirements needed for the position.
Completing other duties as assigned.