Security Dispatcher - Orlando Health - Downtown - Full time

Orlando Health • Orlando, FL

10d • Onsite

About The Position

Orlando Health is a large healthcare system with 15 hospitals and numerous other facilities and services. The Security Dispatcher serves as the central point of contact for security operations, managing high-volume communications through telephone, radio, and digital systems to ensure rapid and professional responses to security and shuttle service requests. This role involves monitoring critical systems and coordinating with internal and external stakeholders during routine and emergency situations.

Requirements

• High school diploma or equivalent required.
• Proficient in typing and processing high-volume calls with speed and accuracy.
• Working knowledge of Microsoft Office Suite (Word, Excel) and experience with Computer Aided Dispatch (CAD) and Records Management Systems (RMS).

Nice To Haves

• One (1) year experience in a business office setting with telephone responsibility or PBX/Telephone operator and/or public safety type communications experience on multi-channel radio.

Responsibilities

• Responds promptly to a high volume of emergency and non-emergency calls, ensuring accurate and professional communication.
• Monitors 24/7 burglary, panic, fire alarm systems, and CCTV feedsto detect and address potentialsecurity threats.
• Collects detailed and accurate information from callersto facilitate safe and timely deployment of field resources.
• Operates and maintains a Computer Aided Dispatch (CAD) system for efficient call logging, resource allocation, and updates to the Records Management System (RMS).
• Manages and updates sensitive data using specialized software while maintaining strict confidentiality, including employee, patient, and security access codes and information.
• Dispatches field personnel via a multi-channel radio system, adhering to FCC regulations to ensure compliance and avoid penalties.
• Enforces FCC rules and regulationsto prevent fines and/or license revocation/suspension.
• Facilitatestactical communication between field units,supervisors, administrative staff, local public safety agencies, and external partners during critical incidents, emergencies, or disasters.
• Ensures compliance with Orlando Health policies, ADA, FMLA, and other federal,state, and local regulations.
• Comply with all Orlando Health policies and procedures.
• Maintains consistent, punctual attendance in alignment with organizational standards.
• Assistsin training and onboarding new dispatchersto ensure operational readiness.
• Worksflexible schedules, including rotating weekends, holidays, and days off as needed.
• Coordinatesfield resource response forspecialized operations,such as helicopterlandings and launches.
• Performs basic troubleshooting of communication and monitoring systemsto maintain operational continuity.

Benefits

• Outstanding Benefits with a 403(B) match for full and part-time employees.
• Retirement Savings plan.
• Paid Time Off plan.
• Education Assistance programs; Tuition reimbursement, Student Loan repayment program, and Preferred Education Program.
• Maternity leave; 4 weeks yearly.
• Among many other benefit programs.
• Benefits do kick in from day one!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees