Security Dispatch ( Full Time, Rotational) - Prudhoe Bay

NANA Management Services•Prudhoe Bay, AK

1d•Onsite

About The Position

This full-time Remote Radio Dispatcher / Call-Taker position provides emergency dispatch and call-taking services for the petrochemical industry in the Greater Prudhoe Bay area of Alaska’s North Slope. The role dispatches services to preserve and protect life, the environment, wildlife, and property. The schedule is rotational: two weeks on and two weeks off, alternating days and nights from one rotation to the next, with 12-hour shifts for 14 consecutive days or nights. The position has no supervisory responsibilities. The job is primarily indoors in an office located in the same building complex where employees stay while on site. The role is based on Alaska’s North Slope, about 250 miles north of the Arctic Circle on the Arctic coast. Employees may encounter outdoor Arctic conditions while walking between the Deadhorse airport, camp transportation, and the camp entrance. Noise is generally low to low-moderate, with occasional loud audible alarm signals. Employees must be able to live in dormitory-style accommodations and meet remote-camp cleanliness requirements. The position requires passing pre-employment contract requirements, which may include drug testing, a physical and fit-for-duty assessment, and a hearing test. A fit-for-duty test includes specified lifting, carrying, kneeling, standing from a supine position while wearing Arctic gear, stooping and twisting, walking on a treadmill, and climbing stairs. Candidates outside the Anchorage area may be responsible for travel expenses and accommodations related to pre-employment tasks, as described in the posting.

Requirements

High school diploma or GED equivalent.
At least two years of experience directly related to the field.
Intermediate computer skills, including Microsoft Office and contract-specific software; the role also uses client software and internet-based programs.
Fluent English speaking, reading, and writing skills; the contract also requires employees to understand English.
Ability to work 12-hour shifts for 14 consecutive days or nights and sit or stand for extended periods, with and without breaks.
Ability to multitask and demonstrate divided-attention skills in a dispatch environment.
Ability to use desktop telephones, console radios, handheld radios, and other communication devices, with or without assistance.
Ability to make decisions in the moment with little to no supervision and to cooperate as part of a team with employees, customers, and clients.
Ability to remain calm while handling emergencies and non-emergency situations.
Ability to live in dormitory-style settings and meet remote-camp cleanliness requirements.
Must pass all applicable pre-employment contract requirements, which may include a drug test, physical and fit-for-duty assessment, and hearing test.
Must adhere to company and client safety guidelines and regulations.
Must meet the physical requirements of the fit-for-duty test, including lifting and carrying 20 pounds, kneeling and standing, rising from a supine position while wearing Arctic gear, stooping and twisting, walking on a treadmill at 3 MPH for 10 minutes, and climbing stairs.

Responsibilities

Dispatch emergency services to fires, medical emergencies, other emergencies, and non-emergent situations.
Dispatch Security personnel to safety- and security-related calls.
Communicate with co-workers and other agencies as needed, including the North Slope Borough, Alaska state agencies, the U.S. Military, and wildlife entities.
Receive and route incoming telephone calls for Greater Prudhoe Bay and provide callers with general information and referrals.
Use a computer-aided dispatch system quickly and accurately to record information about emergency and non-emergency calls.
Notify appropriate parties of emergencies and non-emergencies using available resources, including phones, radios, and pager systems.
Monitor facility, drill site, camp, and other alarms and promptly notify responsible personnel.
Serve as the phone operator for the Greater Prudhoe Bay Field, answering calls from the public, on-site agencies, and related entities and handling routine requests.
Inform Security/Dispatch leadership of personnel matters that may require administrative follow-up.
Work cooperatively with others in a shared indoor office environment.
Maintain confidentiality and remain calm while managing emergency situations by phone or radio and dispatching personnel and resources.
Learn or maintain working knowledge of Greater Prudhoe Bay geography, terminology, and culture.
Perform other duties as assigned.