Security Dispatch Analyst

Allied Universal • Cumberland, RI

13d • Onsite

About The Position

As a Security Officer Communications Operator in Cumberland, RI, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatch Officer in a healthcare location, you will coordinate communications, monitor alarm activity and incoming calls, and support timely response to security-related incidents. You will maintain accurate records, communicate professionally with staff and visitors, and help promote a welcoming environment. Join Allied Universal, where agility, reliability, innovation, teamwork, caring, and integrity guide how we serve.

Requirements

• At least one year of security-related experience is required.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Alarm panel experience is preferred.
• CPR certification is preferred.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.

Responsibilities

• Provide customer service to clients, visitors, patients, and staff by carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate.
• Monitor incoming calls, alarms, and communications, dispatching security-related personnel and/or appropriate responders according to established procedures.
• Document incidents, service requests, and dispatch activity accurately; maintain clear communication with site personnel and emergency responders.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns through designated channels as needed.
• Monitor access points, cameras, and other assigned systems to help support orderly operations at the healthcare location.

Benefits

• Access to a retirement savings plan
• Medical insurance
• Dental insurance
• Vision insurance
• Basic life and AD&D insurance
• Disability insurance
• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED