Security Deposit Specialist
About The Position
Corpay is hiring a Security Deposit Specialist for its ALE Solutions division and Lodging line of business in St. Charles, Illinois. The role supports department efficiency by maintaining accurate claim files, managing consistent file processes, and working on behalf of policyholders to resolve disputes and damage claims. The specialist ensures that financial totals are correct at the end of each placement and reports directly to the Security Deposit Supervisor. The role regularly involves collaboration with landlords, furniture companies, and insurance companies. Corpay provides an assigned workspace in its St. Charles office, company-issued equipment, and formal, hands-on training. The position requires managing security deposit collections and refunds, maintaining file records, auditing billing and payments, resolving billing issues, and assisting insureds with disputes involving property or furniture charges.
Requirements
- High school diploma or equivalent preferred.
- One to two years of job-related experience preferred.
- Proficiency with Microsoft Office Excel, Word, and Outlook.
- Excellent verbal and written communication skills.
- Strong organization, problem-solving, multitasking, and teamwork skills.
- Attention to detail and accuracy.
- Strong business acumen and sound judgment.
- Ability to establish and maintain healthy working relationships with team members.
- Ability to assist coworkers with tasks.
Nice To Haves
- Experience with the ACT database.
Responsibilities
- Maintain a daily tracking log of file assignments using ACT tasks.
- Record detailed notes about verbal and written correspondence in the ACT database, including names and phone numbers of people involved.
- Maintain electronic and paper files to ensure their status is accurate.
- Collect security deposits from landlords immediately following move-out.
- Disburse property and furniture deposit refunds to insureds or insurance companies.
- Assist insureds with disputing landlord deductions.
- Audit files to verify that billing and payments were issued correctly.
- Resolve billing issues and collect landlord overpayments when needed.
- Issue billing credits or balance reductions as requested by adjusters.
- Notify insureds of rental furniture damage charges and assist them with disputing those charges.
- Collect unpaid balances or furniture damage amounts exceeding the deposit held from insureds when needed.
- Assist with the day-to-day security deposit process as necessary.
Benefits
- Medical, dental, and vision benefits available the first month after hire.
- Automatic enrollment in the 401(k) plan, subject to eligibility requirements.
- Company-wide virtual fitness classes.
- Paid time off including major holidays, vacation, sick, personal, and volunteer time.
- Employee discounts with major providers, including wireless, gym, and car rental providers.
- Philanthropic support for local and national organizations.
- Company-wide contests and prizes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
