Security-Customer Service (28 hrs/wk)

S.E.H. America • Vancouver, WA

1d • Onsite

About The Position

SEH America is seeking a Security-Customer Service employee to safeguard employees, visitors, and company property by controlling access to its Vancouver, Washington campus, while providing customer service to employees and visitors. The position is a day-shift opening, approximately 28 hours per week, and may require working nights and/or weekends. The fixed base entry wage is $18.50 per hour; night shifts receive a 10–15% shift differential. The role has strong potential for career growth.

Security staff work outdoors in all types of weather and throughout the plant, including noisy areas and areas near chemicals such as acids, gases, and caustics. Wet-area exposure may occur. Employees must be safety-conscious and able to follow complex work instructions, procedures, and SDS written in English. Employment offers are contingent on passing a pre-employment drug screen and criminal background check.

Requirements

• Must be at least 18 years old.
• Must successfully complete company-provided First Aid, CPR, and AED training.
• Basic computer skills and accurate keyboarding ability.
• Ability to communicate clearly and professionally in writing and verbally.
• Ability to learn, retain, and communicate critical procedures.
• Experience dealing effectively and tactfully with emotional or difficult people, including under adverse conditions.
• Strong customer service skills and ability to interact courteously with visitors in varied situations and conditions.
• Ability to learn complex alarm systems, security cameras, telephone switchboard, and hand radio transceivers.
• Ability to handle stressful situations, including emergencies.
• Ability to learn the plant layout and charts and recall that information to assist in emergencies.
• Ability to adjust quickly and positively to changing priorities.
• Ability to respond quickly on foot to emergency situations.
• Ability to read, comprehend, and execute complex work instructions, procedures, and SDS written in English.
• Ability to work in all types of weather outdoors and throughout the plant, including noisy areas, areas near chemicals, and potentially wet areas.
• Ability to stand, walk, or sit while performing duties; occasionally climb stairs rapidly; hear alarms and watch for safety and security issues; and kneel, bend, reach, stoop, run, and lift or carry up to 25 pounds.
• High degree of safety consciousness.

Nice To Haves

• Prior customer service experience.
• Prior First Aid training.

Responsibilities

• Direct and monitor vehicle access into and out of the facility.
• Issue temporary identification badges to employees and visitors.
• Log visitors to plant locations and verify identification badges, car passes, and vendor passes.
• Monitor security cameras and alarm systems.
• Operate the telephone switchboard and direct incoming calls.
• Respond to emergencies and assist plant personnel and emergency personnel.
• Observe and report irregularities, including fire hazards and leaking vehicles.
• Secure gates at established times and log traffic activity entering and leaving the facility.
• Prepare written reports about emergencies, safety hazards, loss, theft, suspected or known illegal activity, and other improper activities that violate company policy.
• Assist the Emergency Response Team during emergencies, including with communications, crowd control, accident scene preservation, and building evacuations.

Benefits

• Prorated paid time off.
• 401(k) plan with employer match.
• Tuition assistance of up to $3,675 per year for approved degree and certificate programs.
• Onsite fitness center.
• Community garden.
• 10–15% shift differential for night shifts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed