Security Coordinator, Guest Reception

NBCUniversal•New York, NY

1d•Onsite

About The Position

The Security Coordinator is part of NBCUniversal’s Global Security Organization and is responsible for greeting employees and guests at the company’s Corporate Headquarters at 30 Rockefeller Plaza. The role reports to the Manager, Guest Reception and provides professional reception, access and credential services, while following management’s processes and protocols.

Requirements

At least 1 year of experience in Guest Reception, Hospitality, Customer Service, Security, or a similar field.
Experience issuing guest and employee credentials.
Experience using MS Office Suite (Word, Excel, PowerPoint, and Outlook) and web applications.
Ability to maintain a corporate presence, professional demeanor, and positive attitude while assisting employees and their guests.
Availability and willingness to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

64 or more college credits or military experience with an honorable discharge.
Active Duty or Reservist experience (preferred but not required).
Proven ability to work in a fast-paced environment.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to multitask and prioritize.
Ability to adapt successfully to changes in the work environment.
Experience with HID Safe and Lenel.
Ability to work well on a team, independently, and with divisions outside the Security organization, such as Human Resources, Legal, and EHS.

Responsibilities

Greet employees and their guests courteously and professionally.
Review access permissions and process appropriate identification in a timely manner.
Answer phones and respond to email requests courteously and professionally.
Prioritize customer service and guest satisfaction as a representative of 30 Rockefeller Plaza, NBCUniversal, and Global Security Operations.
Follow all processes and protocols set forth by management.
Promptly notify appropriate team members during unusual situations or emergencies, and handle situations attentively, calmly, and in a controlled manner.
Participate in training programs as directed.
Process requests to onboard new hires and offboard former employees.
Cover the Employee Registration office and executive security reception desk as necessary.
Partner with organizations outside Global Security to generate access reports, change access control, admit guests, and perform related tasks as necessary.