Security Communications Program Manager-40hr-Days

Connecticut Children's • Hartford, CT

8d • $27 - $47

About The Position

The Security Communications Program Manager provides leadership and continuous improvement for Connecticut Children’s Security Dispatch Communications Center. The role supports the operational effectiveness of security communication systems, coordinates emergency and non-emergency responses, and develops and maintains procedures that promote a safe environment for patients, visitors, and team members. In partnership with Security and Safety leadership, the Program Manager designs and implements communication workflows, staff training, and system enhancements; oversees scheduling strategies; supports compliance with security protocols; and tracks and reports performance metrics. The role provides cross-departmental guidance and serves as a liaison to internal and external stakeholders, maintaining situational awareness in support of safety, security, and emergency preparedness. Operation of a company vehicle may be required.

Responsibilities include leadership and training; technology and systems oversight; information management and reporting; internal and external communications; and dispatch operations and on-call support as needed. The position oversees dispatch-center scheduling and staffing contingencies, supports security officers and dispatchers, serves as the CAD and RMS superuser, and monitors communication and security technologies. It also leads troubleshooting of the Avigilon Camera System, coordinates equipment repairs or replacements, works with vendors and internal teams, maintains accurate incident documentation and reports, safeguards sensitive database information, and supports coordinated incident response. During critical coverage needs, the Program Manager may assist with general security officer duties.

The required qualification is a high school diploma or GED and at least three years of work in or supervision of a dispatch or security communications role. A valid driver’s license and clean driving record are required. Supervisory experience in safety or security and healthcare safety or security experience are preferred. The role requires knowledge of CAD, RMS, Avigilon, Lenel access and badging, and other integrated security technologies; Microsoft business applications; strong communication, organizational, problem-solving, and decision-making skills; leadership without direct supervisory authority; technical aptitude; situational awareness; and discretion with confidential information. Required training courses must be completed or be capable of completion within six months.

Requirements

• High school diploma or GED.
• At least 3 years of work in or supervising a dispatch or security communications role.
• Valid driver’s license and clean driving record.
• Strong working knowledge of CAD, RMS, Avigilon Camera Systems, Lenel access and badging systems, and other integrated security technologies.
• Ability to evaluate, adopt, and train others on emerging security platforms.
• Proficiency with Microsoft business applications, including Word, Excel, Outlook, and Zoom.
• Completion of, or ability to complete within six months, IS-5.a: An Introduction to Hazardous Materials; IS-100.c: Introduction to the Incident Command System; IS-242.b: Effective Communication; IS-700.b: Introduction to the National Incident Management System; and IS-951: DHS Radio Interoperability.
• Strong organizational, interpersonal, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain composure in high-pressure or emergency situations.
• Problem-solving skills and ability to make real-time decisions in complex operational environments.
• Demonstrated leadership in managing programs, workflows, and cross-functional initiatives without direct supervisory authority.
• High situational awareness and attention to detail in dynamic settings.
• Commitment to service excellence and professionalism when interacting with internal teams and external partners.
• Advanced technical aptitude with security systems and platforms.
• Ability to handle sensitive information discreetly and uphold strict confidentiality standards.

Nice To Haves

• Supervisory experience in a safety or security capacity.
• Healthcare experience in safety or security.

Responsibilities

• Oversee scheduling strategies for the Security Dispatch Communications Center to ensure adequate coverage and operational continuity.
• Provide operational support and guidance to security officers and dispatchers assigned to communication duties.
• Manage shift coverage needs and implement contingency plans for staffing gaps.
• Partner with Security Leadership to develop and implement training programs related to communication processes, systems, and equipment.
• Support the development, maintenance, and enforcement of policies and procedures related to communications and dispatch operations.
• Serve as the superuser for CAD (Computer-Aided Dispatch) and RMS systems.
• Monitor and maintain communication and security technologies, including CAD, RMS, radio systems, blue light call boxes, fire alarms, Avigilon video surveillance, and emergency broadcast systems.
• Lead troubleshooting and issue resolution for the Avigilon Camera System at hospital and satellite locations.
• Ensure communication equipment is functional and arrange repairs or replacements as necessary.
• Act as the primary point of contact between the security team and external technology vendors.
• Collaborate with internal teams to support and optimize access control systems.
• Ensure timely and accurate documentation of communications, incidents, and responses in accordance with legal and procedural standards.
• Prepare and deliver regular activity reports for the Dispatch Communications Center to Security Leadership.
• Manage secure access to hospital security databases and safeguard sensitive information.
• Serve as a liaison to local, state, and federal external agencies to support incident response and information sharing.
• Oversee operation and response protocols for emergency Blue Light call boxes at hospital and offsite facilities.
• Facilitate timely and effective internal communications during incidents to support situational awareness and coordinated response.
• Support prioritization of emergency and non-emergency calls as needed.
• Deploy and direct security personnel and emergency services in response to incidents.
• May assist with general security officer duties during critical coverage needs.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, and vision insurance for eligible team members.
• Hospital-paid life and disability coverage.
• Paid time off and leave programs.
• Education and training assistance.
• Retirement savings plan with hospital match; all team members may participate regardless of scheduled hours worked.
• Employment assistance program.
• Continuous training and professional development opportunities.
• Supportive work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED