Security Bike Officer

Loews Hotels & Co•Orlando, FL

12d

About The Position

The Security Bike Officer uses a department-issued bicycle and safety equipment to control access, conduct physical inspections, and monitor guest and team member activity at Loews Hotels at Universal Orlando. The role helps ensure the safety and security of guests and employees and protect hotel property and assets. Officers perform security office, employee entrance, and patrol operations; respond to incidents and emergencies; document security activity; and interact with guests and team members professionally. Patrolling includes hotel areas, garages, and parking lots, and may involve traffic direction and control.

Requirements

Previous security experience is required.
Excellent observation, communication, guest service, and report-writing skills.
Valid Florida driver's license required.
Ability to communicate effectively in English, verbally and in writing, with team members, leaders, and guests.
Ability to work a flexible schedule, including nights, weekends, and holidays, as required.

Responsibilities

Perform Security Office, Employee Entrance, and Patrol operations according to the Standards of Performance Manual for Security Officers.
Understand hotel emergency response procedures and respond appropriately to situations.
Monitor and control access at employee entrances, admitting only authorized individuals.
Maintain visitor sign-in and sign-out logs and issue temporary passes to visitors and vendors.
Inspect packages entering and leaving through employee entrances and deny access to or removal of unauthorized materials.
Verify package removal passes, confiscate materials without proper authorization, and turn them over to management.
Maintain lists of management personnel authorized to sign package removal passes.
Patrol front-of-house, back-of-house, and exterior hotel areas, garages, and parking lots; report hazards, unacceptable behavior, and suspicious persons to the Security Supervisor.
Prepare maintenance requests for safety-related maintenance needs and monitor Fire Control Computers.
Document security issues and assistance in appropriate reports and complete daily reports.
Log, store, and return lost-and-found items according to hotel policies.
Enforce hotel rules and regulations and monitor compliance with key-control policies.
Interact with guests courteously and professionally; respond to guest and employee incidents, gather information, and secure areas as needed to preserve evidence.
Operate departmental vehicles, including bicycles, and use radio communications equipment across locations and channels.
At times, provide traffic direction and control on hotel property while remaining observant and engaging with guests and team members.
May assist with collecting and distributing employee uniforms or paychecks and obtaining materials from storeroom areas during non-operating hours.
Document after-hours storeroom entries and reasons for entry, and ensure proper requisitions are obtained for removed items.
Assist hotel employees in applying Bloodborne Pathogen Exposure Control policies.
Answer department phone lines promptly and courteously in accordance with Loews Hotels standards.
Pass a Security department-approved LEBA certification test.
Perform other duties as assigned.