Security Bike Officer

Loews Hotels•Orlando, FL

12d•Onsite

About The Position

The Security Bike Officer uses a department-issued bicycle and safety equipment to control access, conduct physical inspections, and monitor guest and team member activity at Loews Hotels at Universal Orlando. The role supports the safety and security of guests and employees and protects hotel property and assets. Duties include security office, employee entrance, and patrol operations; access and package control; responding to incidents; documenting security activity; and communicating with guests, team members, and other hotel personnel. The officer may also assist with uniforms, paychecks, storeroom activity, and traffic direction, and operates radio communications equipment across multiple locations and channels. The position requires passing a Security department-approved LEBA certification test.

Requirements

Previous security experience.
Excellent observation, communication, guest service, and report-writing skills.
Valid Florida driver's license.
Ability to communicate effectively in English, verbally and in writing, with team members, leaders, and guests.
Ability to work a flexible schedule, including nights, weekends, and holidays as required.

Responsibilities

Perform Security Office, Employee Entrance, and Patrol operations according to the Standards of Performance Manual for Security Officers.
Understand Hotel Emergency Response Procedures and respond appropriately to situations.
Monitor and control access at employee entrances, admitting only authorized individuals.
Maintain visitor sign-in/out logs and issue temporary passes to visitors and vendors.
Inspect packages entering and exiting through employee entrances and deny access to or removal of unauthorized materials.
Verify package removal passes, confiscate unauthorized materials, and maintain lists of management personnel authorized to sign passes.
Patrol front-of-house, back-of-house, exterior hotel areas, garages, and parking lots; report hazards, unacceptable behavior, and suspicious persons to the Security Supervisor.
Prepare maintenance requests related to safety requirements and monitor Fire Control Computers.
Document security issues, assistance provided, and daily activities in required reports.
Log, store, and return lost-and-found items according to hotel policies.
Enforce hotel rules and regulations and monitor employee compliance with key-control policies.
Interact with guests courteously and professionally; respond to guest and employee incidents, gather information, and secure areas when needed to preserve evidence.
Operate departmental vehicles, including bicycles, and use radio communications equipment across multiple locations and channels.
Assist with employee uniform collection or distribution, paycheck distribution, and obtaining materials from storerooms during non-operating hours as needed.
Document after-hours storeroom entries and reasons for entry, and ensure proper requisitions for items removed.
Assist hotel employees in applying Bloodborne Pathogen Exposure Control policies.
Answer department phone lines promptly and courteously in accordance with Loews Hotels standards.
Remain observant and engaging with guests and team members, making them aware of the officer’s presence.
Provide traffic direction and control on hotel property when needed.
Pass a Security department-approved LEBA certification test.
Perform other duties as assigned.