BIKE OFFICER - SECURITY

Plaza Hotel & Casino LLC • Las Vegas, NV

3d

About The Position

The Security Bike Officer provides guest service and supports the safety and security of guests, employees, and company assets. The role patrols the property on a company-issued bicycle, answers questions, escorts guests and employees, assists during medical emergencies, and performs other supporting services in accordance with department and property policies and procedures. Officers may respond to disturbances and accidents, conduct identification checks in gaming areas, perform gaming drops and transactions, monitor access to guest rooms, and document incidents. The position also involves operating radios and company vehicles, applying crime-prevention practices, and using trained defensive tactics when necessary.

Work is performed indoors and outdoors in a busy environment that may be noisy, unusually hot or cold, or exposed to secondhand smoke, steam, and wet floors. The work may involve small spaces, trained chemical use, prolonged standing and movement, and lifting or carrying items weighing at least 50 pounds. The schedule varies and includes weekends and holidays.

Requirements

• Knowledge of and ability to enforce applicable laws, policies, and procedures.
• At least 6 months of prior customer service, security, or other law enforcement experience.
• Ability to participate in evacuation procedures to assist guests and employees during emergencies.
• Ability to learn, demonstrate proficiency in, and effectively use defensive tactics and handcuffing techniques.
• Complete a CPR/AED class within 60 days of employment.
• Complete all phases of security training, including handcuffing training, within 90 days of employment.
• Ability to work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Excellent customer service skills.
• Interpersonal skills to deal effectively with business contacts.
• Professional appearance and demeanor.
• Ability to communicate effectively in English, both orally and in writing.
• Gaming, Alcohol Awareness, and Driver's License credentials are listed under Licenses & Certifications.
• Work requires standing, walking, lifting, reaching, pushing, pulling, and grasping; accessing all areas of the facility; and lifting or carrying at least 50 pounds without restriction.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and the mental attitude to work under pressure in a fast-paced, busy, and noisy environment.

Nice To Haves

• Prior bicycle patrol security experience.
• Ability to provide CPR and operate an automated external defibrillator (AED) when needed.
• Previous security and/or military experience.
• Previous experience working in a similar resort setting.

Responsibilities

• Patrol and monitor property areas on a company-issued bicycle.
• Act as a first responder in emergencies and assist with evacuation procedures.
• Perform gaming drops and transactions, including carrying drop boxes and chip carriers.
• Resolve guest and employee complaints and issues, and provide excellent customer service.
• Give guests directions and answer questions in a friendly and courteous manner.
• Assist injured guests and provide first aid until professional help arrives.
• Monitor the casino, parking lot, and garage for safety concerns, disturbances, crimes, fire hazards, and undesirable persons; report issues to Security supervision.
• Respond to disturbances, observe and document incidents, and take appropriate action when necessary.
• Investigate accidents on the property.
• Check guest identification to ensure only people aged 21 or older enter gaming areas.
• Use defensive tactics and restrain individuals when necessary, consistent with security training.
• Apply general crime-prevention techniques in accordance with the company's Asset Protection Policy.
• Operate a two-way radio to communicate with Security personnel.
• Operate company vehicles, trucks, and motorized carts to respond to incidents and maintain security on and off the property.
• Use a computer to prepare reports about incidents, accidents, property damage, theft, and complaints.
• Monitor access to guest rooms by checking room keys at the elevator lobby.
• Provide security escorts for employees as necessary.
• Interact professionally with building staff, clients, guests, supervisors, and corporate staff.
• Perform other related duties as necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED