Bike Officer - Security

Plaza Hotel & Casino•Las Vegas, NV

About The Position

The Security Bike Officer delivers guest service and supports the safety and security of guests, employees, and company assets. The role patrols the property by bicycle, responds to emergencies, assists guests, and performs other security services in accordance with department and property policies and procedures. The officer monitors casino, parking, garage, and other property areas for disturbances, crime, safety hazards, and unauthorized or undesirable activity. Duties include responding to incidents, investigating accidents, performing identification checks in gaming areas, assisting injured guests, providing security escorts, monitoring guest-room access, and completing incident reports. The position also involves gaming drops and transactions, use of communication equipment and company vehicles, and professional interaction with guests, employees, supervisors, and other staff. Work schedules vary and include weekends and holidays. The work may take place indoors and outdoors in noisy, hot, cold, smoky, wet, or fast-paced conditions. The role involves extensive standing and movement and may require lifting and carrying items weighing at least 50 pounds, responding physically to emergencies, and using defensive tactics when necessary.

Requirements

At least 6 months of previous customer service, security, or other law-enforcement experience.
Knowledge of and ability to enforce applicable laws, policies, and procedures.
Ability to participate in evacuation procedures to aid guests and employees during emergencies.
Ability to learn, demonstrate proficiency in, and effectively use defensive tactics and handcuffing techniques.
Complete a CPR/AED class within 60 days of employment.
Complete all phases of security training, including handcuffing training, within 90 days of employment.
Ability to work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Excellent customer-service skills.
Interpersonal skills to deal effectively with business contacts.
Professional appearance and demeanor.
Ability to communicate effectively in English, both in writing and orally.
Gaming, Alcohol Awareness, and Driver’s License credentials are listed under Licenses & Certifications.
Physical ability to access all facility areas; move, lift, carry, push, pull, and place objects; and withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 pounds without restriction.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Physical stamina and appropriate mental attitude to work under pressure, indoors and outdoors, and around hot or cold surfaces, steam, and wet floors.
Ability to work in a fast-paced, busy, and noisy environment.

Nice To Haves

Prior bicycle-patrol security experience.
Ability to provide CPR and operate an automated external defibrillator when needed.
Previous security and/or military experience.
Previous experience working in a similar resort setting.

Responsibilities

Patrol and monitor property areas using a company-issued bicycle.
Act as a first responder during emergencies and assist with evacuation procedures.
Perform gaming drops and transactions, including carrying drop boxes and chip carriers.
Resolve guest and employee complaints and issues while providing excellent customer service.
Give guests directions and answer questions in a friendly and courteous manner.
Assist injured guests and provide first aid until professional help arrives.
Monitor the casino, parking lot, garage, and other areas for disturbances, crimes, fire and safety hazards, and undesirable persons; report concerns to Security supervision.
Respond to disturbances, observe and document incidents, and take appropriate action when necessary.
Investigate accidents on the property.
Check guest identification to ensure only people aged 21 or older enter gaming areas.
Manage and diffuse violent situations and, when necessary, restrain individuals using security-training physical tactics.
Apply general crime-prevention techniques in accordance with the company’s Asset Protection Policy.
Use a two-way radio to communicate with Security personnel.
Operate company-owned vehicles, trucks, and motorized carts to respond to incidents and maintain security on and off property.
Use a computer to complete reports concerning incidents such as guest accidents, property damage, vehicle accidents, theft, and guest complaints.
Monitor guest-room access by checking room keys at the elevator lobby.
Provide security escorts for employees as necessary.
Interact professionally with building staff, clients, guests, supervisors, and corporate staff.
Perform other related duties as necessary.