Security Associate

California Academy of Sciences•San Francisco, CA

1d•Onsite

About The Position

The Security Associate provides security, safety, and guest services in public and non-public areas of the California Academy of Sciences, including collection spaces. The position emphasizes guest interaction and customer service, and supports the Academy’s Platinum Guest Experience by welcoming guests, proactively offering assistance, and sharing information about the Academy’s mission, programs, and exhibits. The role reports to a Security Shift Supervisor and works closely with guests, staff, volunteers, contractors, and other visitors. The Security Department operates 24 hours a day, 365 days a year. This is a seasonal, on-call role with the possibility of extension or reevaluation at the end of the season. Candidates must be available for varied shifts, including weekends, evenings, and holidays. The position is based onsite in San Francisco and involves work in public and non-public areas, at indoor and outdoor posts, and throughout the facility. The role requires strong observation, discretion, communication, writing, and public-relations skills. Associates respond to emergencies, assist with evacuations and crowd direction, provide basic first aid and emergency support, enforce access-control policies, and document incidents. Physical requirements include standing or sitting at posts, patrolling, conducting building rounds, operating doors, climbing stairs, working outdoors in varying weather, reaching with the hands and arms, lifting up to 50 pounds, and performing repetitive motions for 10% of the time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Ability to obtain certifications in Basic First Aid, CPR, AED, and Emergency Oxygen.
Ability to obtain and maintain a California Guard Card.
Ability to obtain CIPS certification issued by the IFCPP.
Excellent oral and written communication skills.
Ability to interact well with Academy guests, staff, volunteers, and visitors.
Ability to work well as part of a team.
Ability to accept feedback gracefully and incorporate it.
Ability to observe keenly and report irregularities accurately.
Ability to take appropriate action in emergency situations.
Ability to attend and successfully complete regular training in guest interaction, security officer policies and procedures, first aid, emergency response, and other training required by Academy policy.
Basic computer skills.
Ability to communicate via two-way radio.
Ability to stand at a post for long periods, patrol the main floor, conduct building rounds, sit at a post, and work outdoors in varying weather conditions.
Ability to reach with hands and arms, lift 50 pounds, and perform repetitive motions 10% of the time.
Availability to work varied shifts, including weekends, evenings, and holidays.
Ability to work onsite in San Francisco.

Nice To Haves

Customer service or guest-facing experience.

Responsibilities

Help ensure the safety and security of Academy guests, staff, and visitors through observation and proper reporting.
Protect Academy property, including animals, exhibits, facilities, and other assets, through observation and reporting.
Deliver the Academy’s Platinum Guest Experience by welcoming guests, initiating contact, offering assistance, and providing information and suggestions.
Discuss the Academy’s mission, programs, and exhibits with the public.
Communicate security and safety procedures to employees, volunteers, contractors, and other business visitors.
Respond with a first aid kit and provide basic first aid and CPR; operate an AED and administer emergency oxygen.
Enforce Academy access-control policies.
Provide building and door security, open and close public and non-public areas, and conduct building rounds.
Verify and record identification and clearance for staff and visitors entering the facility.
Interview individuals and prepare incident reports using a computerized records system.
Assist with general facility upkeep and maintenance.
Work shifts at varied times as needed.
Communicate clearly using a handheld two-way radio for routine and emergency communications.
Respond to emergencies and help direct crowds during evacuations.
Use a computer for incident reporting, visitor management, correspondence, and training.
Follow Academy safety regulations.
Perform other duties as assigned.