SECURITY ASSISTANT SHIFT MANAGER-Overnight 11p - 9a

Hollywood Casino at Charles Town Races • Charles Town, WV

7d

About The Position

The Security Assistant Shift Manager supervises staff and manages the daily operations of a designated shift in the Security department. The role supports operational goals and monitors performance and profit objectives, assists with scheduling and budget processes, and promotes guest satisfaction and company customer-service standards.

The position oversees shift training in emergency procedures, security post inspections, safety and inspection reports, incident reports, and security logs. It enforces internal controls and applicable laws, responds to guest and team-member concerns, cooperates with regulatory and emergency-response agencies, and helps ensure staff comply with uniform and grooming standards and regulatory requirements. The role also maintains confidentiality and contributes to staff development, engagement, performance feedback, staffing recommendations, and workflow management.

The posted schedule is 11 p.m. to 9 a.m., including weekends and holidays, with Sundays, Mondays, and Tuesdays off. The work environment is usually very loud and may include unrestricted secondhand tobacco smoke. The position involves regularly standing and handling objects, tools, or controls; reaching, talking, and hearing; and lifting or moving up to 50 pounds. It may also require pushing, pulling, bending, twisting, stooping, stacking, crouching, kneeling, balancing, and working in varying areas such as confined spaces.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree (B.A./B.S.), or four years of casino Security, military, or police experience, or an equivalent combination of education and experience.
• Comprehensive knowledge of security protocol.
• Proficiency in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to read and interpret English-language documents, including safety rules, operating and maintenance instructions, and procedure manuals; ability to read and communicate verbally in English. Written English communication may also be required.
• Ability to apply commonsense understanding to instructions in written, oral, or diagram form and address problems involving several concrete variables in standardized situations.
• Obtain and maintain a license from the WV Racing Commission and/or WV Lottery as may be required for the position.
• Successfully complete and maintain Beverage Service Program certification (TIPS and TOPS) as may be required for the position.
• Obtain First Aid/AED certification.
• Possess a valid driver’s license and an acceptable driving history as determined by the company’s auto insurance carrier.
• Ability to work 11 p.m. to 9 a.m., including weekends and holidays; Sundays, Mondays, and Tuesdays off.
• Meet the role’s physical demands, including standing, handling objects, reaching, communicating, and lifting or moving items up to 50 pounds.

Responsibilities

• Supervise staff and manage daily operations for a designated Security department shift.
• Support operational goals and monitor performance and profit objectives.
• Assist in creating efficient schedules while managing labor costs, staffing objectives, and guest satisfaction.
• Assist with departmental budgeting, recommend actions, support budget initiatives, and report concerns to the manager.
• Promote and uphold customer-service standards and address service issues.
• Train shift personnel in emergency operating procedures.
• Enforce internal control policies and procedures, including underage gambling and drinking laws.
• Maintain property safety and inspection reports and conduct regular security post inspections.
• Transfer Table Games fills and credits.
• Prepare security incident reports and maintain security logs.
• Respond to guest and team-member concerns and complaints and resolve problems professionally and compassionately.
• Interact and cooperate with regulatory, fire/rescue, and law enforcement agencies.
• Ensure security officers meet uniform and grooming standards.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain confidentiality in departmental and company matters.
• Support staff development and training programs and rewards and recognition programs.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing, interviewing, hiring, and scheduling actions to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Day-one medical coverage, which may vary by position.
• 401(k) matching, which may vary by position.
• Annual performance bonus, which may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level