Security Assistant Account Manager - Healthcare

Allied Universal • Raleigh, NC

6d • $50,000 - $51,000

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned healthcare security post. The role supports execution of the security contract in accordance with post orders, client instructions, and company procedures. A comprehensive, week-long management onboarding course is provided.

The Assistant Account Manager supervises and supports Security Professionals and, where applicable, shift supervisors. The role also maintains post documentation and organization, coordinates training and hiring support, oversees departmental reporting and sub-units, responds to incidents and emergencies, and helps maintain positive client and security relationships. Security Professional duties may be performed occasionally as needed, but may not exceed 50% of working time in any given workweek.

Requirements

• Minimum high school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Working knowledge of local, state, and federal requirements for a contracted security force in a healthcare environment.
• Working knowledge of applicable healthcare security accreditation standards and regulations, including CMS, TJC/DNV/HFAP/CIHQ as applicable, HIPAA, EMTALA, OSHA, and NFPA.
• Ability to analyze problems, determine root causes, and identify results-oriented solutions.
• Strong verbal and written communication and interpersonal skills, including communicating with patients, patient families, staff, executives, and clients; drafting policies; documenting investigations; and training staff.
• Experience hiring, developing, motivating, and retaining quality staff.
• Previous payroll, billing, and scheduling experience.
• Ability to handle routine and crisis situations efficiently and effectively.
• Must possess a valid state Guard License, or have applied for and subsequently obtain one before employment; must maintain active Guard License status and carry the license while on duty.
• Must successfully complete a background investigation and a post-offer/pre-employment drug and alcohol test.
• For driving positions, must have a valid Driver’s License, at least one year of driving experience, a clean driving record as specified in the posting, insurance at the minimum level required by company policy, and the ability to operate a vehicle safely.
• Energetic, focused, and able to take initiative, prioritize competing assignments, and manage deadlines.
• Strong customer-service orientation and ability to resolve client issues professionally and de-escalate situations.
• Professional, articulate, and able to exercise sound independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Able to interact successfully at all organizational levels, including with clients, while functioning as a team player.
• Must be available to work outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager with coordinating technical and managerial aspects of executing the security contract at the assigned location.
• Assign tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, when applicable, or Security Professionals on performance, operations, and department needs.
• Supervise, motivate, coach, train, and evaluate Security Professionals, and make recommendations regarding assignments.
• Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is maintained, clean, and organized.
• Assist with interviewing and evaluating new employees and conduct on-the-job training, including orientation to the post, post orders, routine responsibilities, emergency responses, and client-specific needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and other information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks.
• Generate work orders and related paperwork for extra security coverage requests, when needed.
• Respond to minor incidents, ensure appropriate action and reporting, and notify the appropriate parties in a timely manner.
• Identify personnel problems, including payroll issues and employee relations concerns, and forward them to the Account Manager or Field Supervisor; prepare reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and approved.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent client contact and support.
• Occasionally perform Security Professional duties by standing post as needed, without exceeding 50% of working time in any given workweek.

Benefits

• Medical, dental, and vision coverage.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED