Security and Loss Prevention Officer

AccorHotel • Pittsburgh, PA

17h • Onsite

About The Position

The Security and Loss Prevention Officer monitors the security of hotel spaces and assets throughout each shift and works with all departments to safeguard assets and ensure compliance with life-safety and security requirements. The role enforces COVID-19 safety protocols for colleagues and guests, coordinates emergency procedures, investigates and reports policy violations and incidents, and responds promptly to guest and colleague emergencies, including first-aid calls.

The officer develops and implements internal safety training, protocols, and programs; coordinates hotel-wide safety training with local authorities and vendors; maintains factual documentation of incidents, accidents, and patrol rounds; and supports security measures such as colleague bag and locker checks and audits of the Hotel Key Program. The role also supports VIP arrivals, departures, and functions, maintains relationships with building security and local authorities, reviews daily reports and arrivals, participates in briefings, and provides professional, engaging guest service. Other duties may be assigned.

The position requires working nights, weekends, and holidays, walking, standing, or sitting for extended periods, traversing stairs, working in varied weather conditions, carrying emergency equipment, and occasionally lifting, carrying, pushing, or pulling objects. Applicants must have proof of valid U.S. work authorization.

Requirements

• At least 1 year of previous security experience; luxury-environment experience is preferred.
• Ability to remain calm under pressure and prioritize needs.
• Strong problem-solving and reasoning capabilities.
• Must act with discretion.
• Must be able to work nights, weekends, and holidays.
• Excellent interpersonal and conflict-resolution skills.
• Excellent written and verbal communication skills, with a strong focus on documentation.
• Strong guest-service orientation.
• Ability to balance conflicting priorities while providing guest service.
• Ability to work independently without immediate supervision.
• Ability to walk, stand, or sit for extended periods and to walk up or descend stairs during shifts.
• Ability to endure hot or cold temperatures and wet weather, including rain, snow, and sleet.
• Ability to carry fire extinguishers and other emergency equipment.
• Ability to exert force occasionally, including lifting, carrying, pushing, or moving objects; the posting specifies up to 50 pounds in one statement and up to 25 pounds in another.
• Must have proof of valid U.S. work authorization.

Nice To Haves

• First aid, AED, and CPR certifications are an asset.
• Previous security experience in a luxury environment is preferred.

Responsibilities

• Monitor security of all hotel spaces and assets throughout the shift.
• Work with all departments to safeguard assets and ensure compliance with life-safety and security requirements.
• Enforce COVID-19 safety protocols for colleagues and guests.
• Initiate and coordinate emergency procedures.
• Investigate and report violations of law or property policy, accidents, complaints, criminal activity, and crisis situations.
• Develop and implement internal safety training, protocols, and programs.
• Coordinate hotel-wide safety training with local authorities and outside vendors.
• Respond promptly to guest and colleague incidents, accidents, and emergencies.
• Respond to first-aid calls and administer aid as appropriate.
• Provide clear, concise, and factual reporting of incidents, accidents, and patrol rounds.
• Be present for VIP arrivals, departures, and high-profile guest functions.
• Develop and maintain relationships with building security and local authorities.
• Participate in colleague briefings and formal communication meetings.
• Review daily reports and arrivals to prepare for the shift.
• Assist management with colleague bag-check and locker-check programs.
• Audit the Hotel Key Program to ensure procedures are followed.
• Provide professional, engaging, and friendly service.
• Perform other duties as assigned.

Benefits

• Competitive salary and flexible benefit plans
• Opportunity for commissions
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through Accor Academies
• Opportunities to develop talent and grow within the property and across the world
• Corporate social responsibility activities, including Planet21 and Employee Wellbeing initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed