Security and AV Service Technician

RBO Technology•Belton, TX

95d•Onsite

About The Position

RBO Technology, LLC is a premier security integrator company that specializes in the design, installation, and servicing of cutting-edge security systems. Our mission is to provide innovative and reliable security solutions that help protect people, property, and assets. We are looking for a talented and customer-focused Security and AV Service Technician to join our growing team.

Requirements

2+ years of experience in security system service, including troubleshooting and maintenance of access control, CCTV, and alarm systems.
Strong understanding of security system hardware and software, including knowledge of Genetec, AXIS Communications, Alarm.com, Liftmaster, PDK, DMP, Savant, or similar platforms.
Excellent troubleshooting skills with the ability to quickly diagnose and repair system issues.
Strong verbal and written communication skills to interact with customers and document service work effectively.
Private Security License a plus
Valid driver's license with a clean driving record.
Ability to lift up to 50 lbs., climb ladders, and work in confined spaces.

Nice To Haves

Experience working with IP-based security systems and networks.
Knowledge of current security technologies and trends.
Previous experience working in a field service role or as a technician for a security company.
Axis Communications
Alarm.com
Genetec
Liftmaster
Access Control
PDK
DMP
Crestron

Responsibilities

Respond to service calls to troubleshoot, diagnose, and repair issues with security systems (CCTV, access control, alarms, etc.).
Perform routine maintenance and testing of security systems to ensure optimal operation.
Provide exceptional customer service by clearly communicating issues, solutions, and system performance to clients.
Recommend and implement system upgrades or improvements when needed to enhance security system performance.
Accurately document service calls, repairs, and system tests, ensuring that all work is recorded in service reports and company databases.
Ensure that all work complies with company policies, industry standards, and local regulations.
Provide technical support and guidance to customers and junior technicians as needed.
Be available for on-call support for emergency service calls and system failures as required.