AV Service Technician

Daisy•Kalamazoo, MI

5d•Onsite

About The Position

We seek an AV Service Technician to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. Our Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology. Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients. Our Mission - To enhance the human experience through smart spaces. Our Vision - To be the most beloved brand in technology services. Company Values Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve. Accountability - We are responsible, transparent, and committed to delivering on our promises. Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other. Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships. You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective. We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.

Requirements

High school diploma or equivalent
3-5 years of AV/Networking /Technology Integration Experience
Control4 Certification
Motivated to learn new technologies and processes
Exhibits strong management and leadership skills; capable of leading and motivating others
Can pass a drug screen and background check
Possess a valid Michigan driver’s license and access to a reliable, insured motor vehicle
Able to independently lift items up to 50 pounds
Capable of sitting, standing, and kneeling for extended periods of time

Responsibilities

Read and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.
Manage all aspects of support including end-user training, troubleshooting, and follow through on escalation of issues.
Collaborate on problem-solving in both installation standards and provide challenges and successes during weekly team meetings.
Travels to various job sites; uses hand and power tools safely; maintains company-issued tools, equipment, and vehicle.
In addition to clients, interact with builders and other industry professionals.
Communicate every day with the project manager about the progress of the project.