AV Technician

TEKsystems•New York, NY

4d•$28 - $33•Onsite

About The Position

The AV Technician will independently operate, maintain, analyze, troubleshoot, repair, and manage AV systems and peripherals. This role involves daily morning checks of all conference rooms to proactively identify issues and ensure they are in working order for the day’s meetings. The technician will also own pre-meeting AV checks for high-profile events and for VIP/executive video meetings, and assist with scheduling AV support for these events. A key part of the role is the ability to troubleshoot, upgrade, and/or replace AV components, with a clear understanding of audio-visual signal flow troubleshooting. The technician will also coordinate external vendor support when required and complete familiarity with standard business practices and procedures, while meeting key support performance metrics and SLAs. Familiarity with Service Now ticketing is expected. The role may involve consulting, managing, and possibly leading client pitch expectations and technology support. A strong understanding of Crestron, Poly, and Cisco AV endpoints, as well as familiarity with Zoom, Teams, Blue Jeans, and WebEx video conferencing platforms is required. Live event production and support experience, along with consistent and accurate AV inventory management, and real-time communication of any high-profile event issues are also essential.

Requirements

Corporate AV experience.
Exemplary communication and follow-up skills.
Ability to work well individually or in a team setting.
Outstanding customer service and the ability to build working relationships with business stakeholders.
Strong understanding of Crestron, Poly and Cisco AV endpoints.
Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms.
Live event production and support experience.
Consistent and accurate AV inventory management.
Familiarity with Service now ticketing.
Troubleshooting skills.
Audiovisual knowledge.
Technical support skills.
CISCO knowledge.
AV codec knowledge.
Hardware support skills.
Video conferencing knowledge.
Cabling skills.
Installation skills.
Audio knowledge.
Polycom knowledge.

Nice To Haves

Industry Certification (preferred)
Certified Technology Specialist - CTS

Responsibilities

Independently operate, maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.
Perform daily morning checks of all conference rooms to proactively identify issues and ensure they are in working order for the day’s meetings.
Own pre-meeting AV checks for high-profile events as well as for VIP / executive video meetings.
Assist with the scheduling of AV support for high-profile events as well as for VIP / executive meetings.
Troubleshoot, upgrade and /or replace AV components.
Understand audio-visual signal flow troubleshooting.
Coordinate external vendor support when required.
Complete familiarity with—and adherence to—standard business practices and procedures.
Fully meet key support performance metrics and SLA’s.
Consult, manage, and possibly lead client pitch expectations and technology support.
Manage and maintain AV inventory.
Provide real-time communication of any high-profile event issues.
Engage with vendors to schedule repairs when necessary.
Continually visit assigned spaces ensuring all equipment is up and running.
Be willing to work after hours and offsite for agency events.
Look ahead for potential issues, investigate new technology, and raise it to the attention of AV team leaders.
Build relationships with business stakeholders, including heads of new business, finance, digital, events, accounts, and executive assistants.