AV Technician

Engenix•Newport News, VA

1d•Onsite

About The Position

Engenix is seeking an AV Technician to provide on-site direct AV/VTC support. This role involves troubleshooting a variety of AV/VTC equipment, including Cisco-based conferencing systems and Microsoft Teams. The technician will be responsible for day-to-day VTC setup, scheduling, troubleshooting, maintenance, equipment replacement, installation, in-call VTC support, and training. The position requires the ability to troubleshoot and resolve technical issues to minimize downtime, configure drivers, update firmware, and support customer requests across multiple VTC rooms. A strong understanding of AV signal paths, monitors, projectors, video conferencing systems, and Windows-based systems is essential. The role also includes managing site inventory, completing preventative maintenance, and resolving break-fix tickets. Support will extend across both NIPR and SIPR communication mediums, including Microsoft Teams and Skype for Business conferencing.

Requirements

Secret Security Clearance
CTS Certification (must be able to obtain within 6 months of hire)
Security+ CE Certification (IAT Level II)
Must be a US Citizen.
Candidates applying for this job must be authorized to work for any employer in the US, independently.
Requires knowledge of Microsoft Suite (Outlook, Excel, and Word primarily) and Windows

Nice To Haves

2+ years audio/visual experience desired
Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
Excellent customer service and written/verbal communication skills.

Responsibilities

Provide on-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams.
Support day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment.
Provide in-call VTC support and training on VTC equipment.
Troubleshoot and creatively work around rooms that are "hard down".
Troubleshoot and rapidly resolve technical issues to minimize downtime of conference rooms.
Provide configuration support including building and maintaining drivers, and updating existing firmware for preventative maintenance of Cisco VTC systems, and Windows based systems.
Support customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems.
Leverage in-depth knowledge of the functionality of monitors, projectors video conferencing systems, and Windows based systems.
Manage site inventory and spares with use of database.
Manage/complete quarterly preventative maintenance project and weekly status reports.
Create/resolve break-fix tickets by monitoring clients ticketing system.
Support shall extend across both NIPR and SIPR communication mediums.
Support all Microsoft Teams conferences on both SIPR and NIPR networks.
Support all Skype for Business VTC conferencing.