Security Ambassador - Full Time - Virginia

Live! Casino & Hotel Virginia•Petersburg, VA

10d•$18 - $20

About The Position

The Security Ambassador is responsible for ensuring the safety and security of guests, team members, and company assets while providing excellent customer service. The role focuses on maintaining a safe and comfortable environment and a positive, service-oriented attitude toward internal and external guests at Live! Casino & Hotel. The position operates in a large, fast-paced, 24-hour, seven-day-a-week casino. The environment includes exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises; smoking is allowed.

Requirements

Ability to write reports.
Ability to use a telephone properly.
Ability to read and understand memos.
Ability to multitask.
Good customer service skills.
Valid driver's license.
Ability to perform duties under frequent time pressure in an interruptive environment.
Ability to remain alert at all times.
Dexterity to perform day-to-day activities and respond to emergencies.
Ability to secure and maintain licensure required by the Virginia Gaming Control Board or another applicable regulatory entity, or as required by Live's operating standards.
Ability to work in an environment with alcohol and smoking.

Nice To Haves

High school diploma or GED equivalent preferred.
One to two years of security experience with a focus on guest service preferred.

Responsibilities

Greet guests warmly.
Check identification of guests entering the casino and hotels; refuse admission to people under 21, those without proper authorization, and those carrying weapons or other prohibited items.
Explain casino and hotel rules, regulations, and codes of conduct.
Assist the public professionally by providing assistance and directions and responding to inquiries.
Assist with customer disputes, intoxicated subjects, criminal matters, and traffic control.
Resolve complaints within the scope of authority or refer them to management.
Notify a supervisor, manager, surveillance, and/or the Casino and Hotel Operations Manager about unusual events, incidents, or crimes.
Respond to medical or fire emergencies, including situations involving sick or injured guests.
Operate the Security Dispatch Office and communicate by two-way radio and telephone as required.
Staff the Employee/Visitor Entrance, ensure only authorized personnel enter, and maintain a visitor and vendor log.
Monitor guest and team member passage into and out of restaurants and gaming areas.
Control traffic congestion in valet and parking areas.
Write and investigate first reports of injury.
Respond to guest and team member incidents and accidents.
Assist in transporting money, chips, tokens, and markers.
Check for and report safety hazards.
Ensure the safety and security of guests and team members.
Perform other duties as assigned.