Security Ambassador - Part Time - Virginia

Hotel•Petersburg, VA

9d•Onsite

About The Position

The Security Ambassador is responsible for ensuring the safety and security of guests, team members, and company assets while providing excellent customer service. The role focuses on maintaining a safe and comfortable environment and delivering a high level of service to internal and external guests at Live! Casino & Hotel. The casino is a large, fast-paced, 24-hour, seven-day-per-week operation that requires urgency and energy. The position is exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises, and smoking is allowed in the work environment.

Requirements

Ability to write reports, use a telephone properly, and read and understand memos.
Ability to multitask and provide good customer service.
Valid driver's license.
Ability to perform duties under frequent time pressure in an interruptive environment and remain alert at all times.
Dexterity to perform day-to-day activities and respond during emergencies.
Ability to secure and maintain licensure required by the Virginia Gaming Control Board or other applicable regulatory entity, as required for assigned duties or Live's operating standards.
Ability to stand and walk for extended periods, ascend and descend stairs, and work in extreme hot and cold temperatures.
Ability to run, stoop, bend, and reach outward and above the head.
Ability to lift up to 50 pounds.
Ability to ride a bicycle and operate and ride a Segway and/or other vehicles.
Must be able to work in an environment with alcohol and smoking.

Nice To Haves

High school diploma or GED equivalent preferred.
One to two years of security experience focused on guest service preferred.

Responsibilities

Greet guests with a smile and a warm welcome.
Check identification cards of guests entering the casino and hotels; refuse admission to anyone under 21 or without proper authorization, as well as anyone carrying weapons or other prohibited items.
Explain the rules, regulations, and code of conduct for the casino and hotels.
Provide assistance, directions, and responses to inquiries in a professional manner.
Assist with customer disputes, intoxicated subjects, criminal matters, and traffic control.
Resolve complaints within the scope of authority or refer them to management.
Notify a supervisor, manager, surveillance, and/or Casino and Hotel Operations Manager of unusual events, incidents, or crimes.
Respond to medical or fire emergencies, including incidents involving sick or injured guests.
Operate the Security Dispatch Office and communicate using two-way radio and telephone as required.
Staff the Employee/Visitor Entrance, ensure that only authorized personnel enter, and maintain a log of facility visitors and vendors.
Monitor guest and team member passage in and out of restaurants and gaming areas.
Control traffic congestion in valet and parking areas.
Write and investigate first reports of injury.
Respond to guest and team member incidents and accidents.
Assist in transporting money, chips, tokens, and markers.
Check for and report safety hazards.
Ensure the safety and security of all guests and team members.
Perform other duties as assigned.