SECURITY AMBASSADOR - Part-Time Day Shift Wednesday/Thursday/Friday

PENN Entertainment • Charles Town, WV

4d

About The Position

The Security Ambassador helps ensure the safety of customers, employees, and others at HCCTR, including in racing and barn areas and the events showroom. The role includes monitoring and patrolling the property, supporting the integrity of slot and table games, assisting guests and employees, and reporting critical situations and security concerns. The position requires professional conduct, strong customer service, confidentiality, and safe performance of assigned duties. This part-time role is scheduled 8 a.m.–4 p.m. Wednesday, Thursday, and Friday; the posting also notes flexibility to work other shifts, holidays, nights, weekends, and overtime as business needs dictate.

The employee must obtain annual licensing from the West Virginia Lottery and Racing Commissions, hold CPR certification, and possess a valid driver’s license for their state of residence. The position has no supervisory responsibilities. A high school diploma or equivalent is required; related experience or training and customer service experience are preferred. The work involves frequent exposure to outdoor weather, occasional exposure to various physical and environmental hazards, and working in an environment where smoking is permitted and noise levels are higher than normal.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• CPR certification is mandatory.
• Must possess a valid driver’s license for the state of residence; the position is subject to periodic driving-record checks.
• Good observation skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to present information effectively in one-on-one and small-group situations and to communicate and respond to questions from supervisors, managers, coworkers, customers, and the public.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
• Must be diplomatic and tactful, speak clearly and politely, respond well to questions, and interact effectively with customers and employees.
• Must be able to maintain physical stamina and an appropriate mental attitude under pressure in a fast-paced casino environment.
• Must be able to meet the role’s physical demands, including standing or walking for up to 12 hours and occasionally lifting or moving up to 50 pounds.
• Must be flexible to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Must complete the 45-day survey and meet 30-, 60-, and 90-day benchmark requirements.

Nice To Haves

• One to three months of related experience and/or training.
• Previous customer service experience.
• Ability to champion Red Carpet Customer Service and build positive team spirit.

Responsibilities

• Help ensure the safety of customers, employees, and others on HCCTR premises, including racing and barn areas and the events showroom.
• Greet patrons and visually inspect bags, purses, and patrons for unauthorized items.
• Assist customers and employees and report critical situations, including medical emergencies and irate customers.
• Observe and patrol casino premises, buildings, grounds, corridors, barn areas, offices, and parking facilities as directed.
• Help ensure the integrity of HCCTR slot and table games.
• Transport gaming chips to and from gaming tables and perform table-game drops, including poker, in accordance with internal control procedures.
• Report critical situations to the appropriate supervisor and report violations or other situations detrimental to HCCTR to Security management.
• Examine doors, windows, and gates to ensure they are secure; inspect equipment and machinery for tampering; and watch for and report irregularities and hazards.
• Advise violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Assist with internal or external investigations conducted by HCCTR or authorized local authorities.
• Observe departing personnel to guard against theft of company property.
• Sound an alarm or notify supervision by radio, telephone, or verbally in cases such as fire, theft, or unauthorized persons; permit authorized persons to enter the property.
• Record property damage, unusual occurrences, and malfunctioning machinery or equipment for supervisory staff.
• Regulate vehicle and pedestrian traffic when needed to maintain orderly flow.
• Promote and demonstrate customer service in accordance with department and company standards; maintain appropriate behavior and appearance.
• Maintain confidentiality regarding Security department functions and other confidential information, and maintain a professional work environment with management and staff.
• Participate in required meetings and training, perform duties safely, report safety hazards immediately, and prepare reports as requested or required.
• Perform other duties assigned by department or company management.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and development support.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED