SECURITY AMBASSADOR - Part-Time Day Shift Sun/Mon/Tues

Hollywood Casino at Charles Town Races • Charles Town, WV

7d

About The Position

The Security Ambassador helps ensure the safety of customers, employees, and others at HCCTR, including racing and barn areas and the events showroom. The role supports security operations across casino premises, buildings, grounds, corridors, offices, and parking facilities, while also helping maintain the integrity of slot and table games. The position involves customer assistance, patrols, inspections, incident response, reporting, and compliance with internal control procedures. The scheduled hours are 8 a.m. to 4 p.m. Sunday, Monday, and Tuesday, though flexibility to work other shifts, holidays, nights, weekends, and overtime may be required as business needs dictate.

The Security Ambassador provides professional customer service, maintains confidentiality, supports investigations, participates in meetings and training, and performs duties safely and responsibly. This role has no supervisory responsibilities. Candidates must be at least 21 years old, hold a high school diploma or equivalent, obtain annual licensing with the West Virginia Lottery and Racing Commissions, maintain CPR certification, and possess a valid driver’s license for their state of residence.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• CPR certification is mandatory.
• Must possess a valid driver’s license for the state of residence; the position is subject to periodic driving-record checks.
• Good observation skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to present information effectively in one-on-one and small-group situations and communicate with customers, employees, supervisors, managers, and the public.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to use common-sense understanding to carry out written, oral, or diagram-form instructions.
• Must be diplomatic and tactful, speak clearly and politely, respond well to questions, and interact effectively with customers and employees.
• Ability to work under pressure in a fast-paced casino environment and maintain physical stamina and a proper mental attitude.
• Flexible to work all shifts, including holidays, nights, weekend hours, and overtime as business needs dictate.
• Must be able to stand and walk for up to twelve hours, speak, hear, use hands to finger, handle or feel, and reach with hands and arms; the position also includes sitting, occasional climbing or balancing, stooping, kneeling, crouching or crawling, and occasionally lifting or moving up to 50 pounds.
• Must have the vision abilities required for close, distance, and color vision, peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

• One to three months of related experience and/or training is preferred.
• Previous customer service experience is preferred.
• Champion of Red Carpet Customer Service and building positive team spirit.

Responsibilities

• Help ensure the safety of customers, employees, and others throughout HCCTR, including racing and barn areas and the events showroom.
• Greet patrons and visually inspect bags, purses, and patrons for unauthorized items.
• Assist customers and employees and report critical situations, including medical emergencies and irate customers.
• Continually observe and patrol casino premises, buildings, grounds, corridors, barn areas, office areas, and parking facilities as directed.
• Help ensure the integrity of HCCTR slot and table games.
• Transport gaming chips to and from gaming tables according to internal control procedures.
• Perform table-game drops, including poker, according to internal control procedures.
• Report critical situations to the appropriate supervisor and report violations or situations detrimental to HCCTR to Security management.
• Examine doors, windows, and gates to ensure they are secure.
• Advise violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Assist with internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspect equipment and machinery for signs of tampering.
• Watch for and report irregularities such as fire hazards, leaking water pipes, and unlocked security doors.
• Observe departing personnel to guard against theft of company property.
• Sound an alarm or notify supervision by radio, telephone, or verbally in cases of fire, theft, or unauthorized persons.
• Permit authorized persons to enter the property.
• Record property damage, unusual occurrences, and malfunctioning machinery or equipment for supervisory staff.
• Regulate vehicle and pedestrian traffic when needed to maintain orderly flow.
• Promote and demonstrate superior customer service in accordance with department and company standards and programs.
• Meet established standards for behavior and appearance, maintain confidentiality, and maintain a professional work environment with management and staff.
• Participate in meetings and training as required; perform duties safely, report safety hazards immediately, and prepare reports as requested or required.
• Perform other duties assigned by department or company management.

Benefits

• Wellness programs designed to support team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED