SECURITY AMBASSADOR - Part-Time Day Shift Wednesday/Thursday/Friday

Hollywood Casino at Charles Town Races • Charles Town, WV

7h

About The Position

The Security Ambassador helps ensure the safety of customers, employees, and others at HCCTR, including in racing and barn areas and the events showroom. The role involves protecting the integrity of casino operations, assisting guests and employees, monitoring and patrolling property, responding to incidents, and providing customer service in accordance with company standards. This is a part-time day-shift position scheduled 8 a.m.–4 p.m. Wednesday, Thursday, and Friday. The role has no supervisory responsibilities.

Candidates must have a high school diploma or equivalent and be at least 21 years old. Related experience or training of one to three months is preferred. A West Virginia Lottery and Racing Commissions license must be obtained and maintained annually, CPR certification is mandatory, and candidates must hold a valid driver’s license for their state of residence. The position requires good observation, communication, customer-service, and reasoning skills, as well as flexibility to work other shifts, holidays, weekends, or overtime as business needs dictate.

The work takes place in a fast-paced casino environment and includes frequent exposure to outdoor weather and occasional exposure to wet or humid conditions, moving machinery, heights, fumes or airborne particles, chemicals, and electrical-shock risks. Smoking is permitted in the environment, and noise levels are higher than normal. Physical demands include standing or walking for up to twelve hours, and occasionally lifting or moving up to 50 pounds.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years old.
• Must obtain and maintain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• CPR certification is mandatory.
• Must possess a valid driver’s license for the state of residence; driving records are periodically checked for continued suitability to drive company and/or patron vehicles.
• Good observation skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and to communicate information effectively in one-on-one and small-group situations.
• Ability to calculate figures and amounts accurately and perform mathematical functions applicable to business needs.
• Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
• Ability to deal effectively and interact well with customers and employees; speak clearly and politely; respond well to questions; and act diplomatically and tactfully.
• Must be flexible to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Must be able to maintain physical stamina and a proper mental attitude under pressure in a fast-paced casino environment.
• Must be able to stand or walk for up to twelve hours; speak and hear; use hands to finger, handle, or feel; and reach with hands and arms. The job also requires occasional climbing or balancing, stooping, kneeling, crouching, or crawling, and occasional lifting or moving of up to 50 pounds.
• Must have the vision abilities required for close, distance, and color vision, peripheral vision, depth perception, and focus adjustment.

Nice To Haves

• One to three months of related experience and/or training.
• Previous customer service experience.
• Champion of Red Carpet Customer Service and building positive team spirit.

Responsibilities

• Ensure the safety of customers, employees, and others on HCCTR premises, including racing and barn areas and the events showroom.
• Greet patrons and visually inspect bags, purses, and patrons for unauthorized items.
• Assist customers and employees and report critical situations, including medical emergencies and irate customers.
• Continually observe and patrol casino premises, buildings, grounds, corridors, barn areas, offices, and parking facilities as directed.
• Help ensure the integrity of HCCTR slot and table games.
• Transport gaming chips to and from gaming tables in accordance with internal control procedures.
• Perform table-game drops, including poker, in accordance with internal control procedures.
• Report critical situations to the appropriate supervisor and report violations or situations detrimental to HCCTR to Security management.
• Examine doors, windows, and gates to determine whether they are secure.
• Advise violators of rule infractions, including loitering, smoking, or carrying forbidden articles.
• Assist with internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspect equipment and machinery for evidence of tampering.
• Watch for and report irregularities such as fire hazards, leaking water pipes, and unlocked security doors.
• Observe departing personnel to guard against theft of company property.
• Sound an alarm or notify supervision verbally, by radio, or by telephone in the event of fire, theft, or unauthorized persons.
• Permit authorized persons to enter the property.
• Record property damage, unusual occurrences, and malfunctioning machinery or equipment for supervisory staff.
• Regulate vehicle and pedestrian traffic when needed to maintain orderly flow.
• Support and demonstrate superior customer service in accordance with department and company standards and programs.
• Maintain behavior and appearance that meet established standards, confidentiality regarding Security department functions and other confidential information, and a professional work environment with management and staff.
• Participate in required meetings and training, perform duties safely, report safety hazards immediately, and prepare reports as requested or required.
• Perform other duties assigned by department or company management.

Benefits

• Wellness programs designed to support team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED