Security Alarm Analyst - Full Time

Securitas Security Services•Seattle, WA

6d•Onsite

About The Position

The Security Alarm Analyst serves as the central point of contact for a client’s global safety and security operations. The role focuses on real-time alarm monitoring, incident triage, and coordinating responses to safety events. The analyst works with client stakeholders to dispatch local responders, maintain communication channels, and route accurate, actionable information to enterprise stakeholders. This is an on-site position in Seattle, Washington, scheduled Friday through Monday from 11:00 a.m. to 9:45 p.m., with a pay rate of $32.00 per hour. The analyst uses AI-enabled tools and multiple information sources for continuous surveillance, investigates and triages incoming alarms, and leads initial response workflows according to established procedures. The position also coordinates responders and emergency services, collaborates with vendors and operational teams, manages security information, and handles sensitive information with discretion and integrity.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
At least 1 year of security experience.
At least 1 year of customer service experience.
Strong computer and technology skills.
Reliable, accountable, punctual, and possess a strong work ethic.
Strong professional verbal and written communication skills.
Ability to interact calmly and professionally with a wide range of individuals.
Great attention to detail and ability to remain alert throughout the shift.
Willingness to participate in pre-employment screening, including a drug screen and background investigation.

Nice To Haves

Conflict resolution and de-escalation skills.

Responsibilities

Use AI-enabled tools and multiple information sources for continuous real-time surveillance.
Identify, assess, and escalate potential safety and security risks across the enterprise.
Investigate and triage incoming system alarms as the primary point of contact.
Lead initial response workflows for safety concerns on building premises using established SOPs.
Dispatch Security Officers to investigate and resolve incidents.
Coordinate emergency response services, including fire, medical, or law enforcement, as needed.
Partner with external vendor staff and operational teams to escalate and resolve incidents.
Maintain real-time communication channels that provide stakeholders visibility into crises and business interruptions.
Manage security data and information flow to support data-driven decision-making across the global enterprise.
Handle sensitive and confidential security information with discretion and integrity.

Benefits

Medical, dental, vision, life, AD&D, and disability insurance.
401(k) options.
Paid time off: 40 hours after one year of service for full-time security officers who worked a minimum of 2,080 hours.
Paid family leave of up to 12 weeks a year in accordance with state law.
Weekly pay and access to the DailyPay program.
Referral program.
Telemedicine and virtual medical care.
Discounts on childcare, vehicles, electronics, cell phone plans, travel, and more.
Free uniforms and paid training.
Doggy and kitty daycare discounts.
Employee Assistance Program.