Security Access Control Manager

Securitas Security Services•Redwood City, CA

About The Position

The Security Access Control Manager oversees the access management program, including regulatory audits, staff training and standards, key and badge management, access-control databases and systems, third-party vendors, client communications, and service-level performance. The role works with client representatives and internal Global Security Management to maintain compliant and accountable operations, resolve issues, improve processes, and lead special projects. The position requires a high school diploma or equivalent and at least three years of experience as a badging operator or supervisor. The successful candidate will have leadership, administrative, organizational, project management, communication, customer-service, and analytical skills, along with working knowledge of card access and security and safety systems. A California Security Guard license is required. Training and CPR/AED/First Aid certifications are preferred. The role may require occasional domestic and international travel and regular schedule adjustments to meet operational needs. Duties involve handling sensitive and confidential information, computer and keyboard use, and maintaining composure in urgent or high-pressure situations. Reasonable accommodation may be available.

Requirements

At least 18 years of age.
Reliable means of communication and transportation.
Legal right to work in the United States.
Ability to speak, read, and write English.
High school diploma or GED.
Willingness to participate in pre-employment screening, including a drug screen and background investigation.
At least 3 years of experience as a badging operator or supervisor.
Self-motivated, able to work independently, and willing to work with a diverse public.
Excellent attendance record and an overall good record with no evidence of disciplinary actions.
Ability to work autonomously and use sound judgment.
Demonstrated workplace leadership and ability to manage others and lead a team.
Working knowledge of card access, security, and safety systems.
Strong knowledge of PCs and Microsoft programs.
Excellent planning, organization, project management, time management, and attention-to-detail skills.
Excellent verbal and written communication skills, including writing and revising documentation with stakeholders.
Strong management, people, diplomacy, and protocol skills.
Ability to analyze issues and develop innovative recommendations and solutions.
Ability to act decisively in emergency situations and facilitate progressive change.
Ability to interact effectively across organizational levels and diverse cultures and to work as an effective team member.
Strong customer, quality, and results orientation.
Understanding of instructional design principles, learning and development strategies, and training delivery methods for all organizational levels.
Ability to present training material and facilitate training sessions articulately and confidently.
Ability to follow written, oral, diagrammatic, or scheduled instructions and seek clarification from stakeholders when needed.
Experience in a fast-paced, detail-oriented workplace requiring judgment and professionalism.
Ability to work under pressure while maintaining a professional image and approach with internal and external customers.
Ability to learn new technologies and unfamiliar business areas quickly and adapt working style to the audience.
Basic understanding of security services and operations.
California Security Guard license.
Ability to travel occasionally domestically and internationally when required.
Ability to adjust schedule and working hours regularly when operational needs require.
Ability to maintain composure when dealing with authorities, executives, clients, staff, and the public, including during urgent or high-pressure situations.
Ability to handle sensitive and confidential information.
Ability to keyboard, use computers, and operate controls.
Physical and mental capacity to perform essential job functions, with or without reasonable accommodation.

Nice To Haves

Previous administrative experience.
Training certification.
CPR/AED/First Aid Training Certification.

Responsibilities

Ensure regulatory access management audits are complete and accurate and share them with client representatives quarterly.
Create and conduct programmatic training and standard operating procedures for global access management team members to establish operational standards or as requested by client management.
Ensure assigned staff comply with training requirements, appearance expectations, and performance standards.
Coordinate with clients to establish operational standards for program areas such as new-hire processing, badge replacements, data entry, key management, photo processing, security access audits, and client-assigned projects.
Oversee campus key management, including creating and distributing building master keys and updating electronic tracking logs.
Audit and report on key inventory and distribution lists to support accountability and provide information to managers and clients.
Manage third-party vendors, including scheduling service work in accordance with local policy.
Maintain the Access Control database in accordance with client HR policy.
Oversee creation and maintenance of global cardholder profiles and create or modify access levels and permission groups.
Maintain the backend programming of the access control tool, including deleting unused access levels and groups.
Audit and report on card access levels and card reader usage, providing reports to managers and clients.
Serve as an escalation point for equipment, database, and policy problems or concerns, and coordinate their resolution.
Observe, investigate, and report suspicious activities or unusual situations within the access management database.
Evaluate site information, occurrences, and incidents and communicate relevant information to Global Security Management and appropriate client personnel.
Identify and present departmental process improvements, including new technologies.
Lead special projects, including arranging meetings, presenting information, and making recommendations with Access Management Coordinators or other departments.
Meet with client representatives as directed to discuss services, identify problem areas, and take corrective action.
Provide client management with regular updates on Access Management Program issues, needs, and projects.
Deliver on service-level agreements (SLAs) and key performance indicators (KPIs).
Adhere to Corporate Information and Security Standards and applicable company policies, procedures, and safe work practices.