Security Access Control Manager

Securitas•Redwood City, CA

About The Position

The Security Access Control Manager oversees access management operations and ensures accurate completion of regulatory access audits. The manager establishes operational standards with client representatives, develops and delivers training and standard operating procedures, and ensures staff meet training, appearance, and performance requirements. Responsibilities span new-hire processing, badge replacements, data entry, key management, photo processing, security access audits, and client-assigned projects. The role manages campus key inventories and distribution, third-party vendors, the access control database, and global cardholder profiles and permissions. It includes maintaining the access control system, auditing card access levels and reader usage, resolving equipment, database, and policy issues, and investigating and reporting suspicious activity. The manager evaluates site information and incidents, communicates with the Global Security Management team and client personnel, leads special projects and process improvements, and provides client updates while meeting service-level agreements and key performance indicators. The position requires a California Security Guard license, at least three years of experience as a badging operator or supervisor, a high school diploma or GED, and knowledge of card access, security, and safety systems. The manager must demonstrate leadership, sound judgment, strong organization and communication, and the ability to work effectively with diverse stakeholders. Occasional domestic and international travel and schedule adjustments may be required to meet operational needs.

Requirements

At least 18 years of age.
Reliable means of communication and transportation.
Legal right to work in the United States.
Ability to speak, read, and write English.
High school diploma or GED.
Willingness to participate in pre-employment screening, including a drug screen and background investigation.
At least 3 years of experience as a badging operator or supervisor.
Self-motivated, able to work independently, and willing to work with a diverse public.
Excellent attendance record and an overall good record with no evidence of disciplinary actions.
Ability to work autonomously and exercise sound judgment.
Demonstrated workplace leadership.
Working knowledge of card access, security, and safety systems.
Strong knowledge of PCs and Microsoft programs.
Excellent planning, organization, project management, verbal communication, written communication, and management skills.
Ability to analyze information and develop innovative recommendations and solutions.
Ability to act decisively in emergency situations and assist in facilitating progressive change.
Ability to interact effectively across organizational levels and diverse cultures and to work effectively as a team member.
Strong customer, quality, and results orientation; diplomacy and sensitivity to protocol; exceptional people skills.
Strong understanding of instructional design principles, learning and development strategies, and training delivery methods.
Ability to present training material and facilitate training sessions clearly and confidently.
Strong attention to detail, time management, and organizational skills.
Ability to receive and act on written, oral, diagrammatic, or schedule-based instructions and seek clarification when needed.
Competent writing skills, including spelling, grammar, and punctuation.
Experience in a fast-paced, detail-oriented workplace requiring judgment and professionalism.
Ability to work under pressure while maintaining a professional approach with internal and external customers.
Ability to create and revise documentation with a variety of stakeholders.
Ability to learn new technologies and unfamiliar business areas quickly.
Ability to manage others and lead a team using project management skills and strategies.
Ability to adapt personal style and working approach to the audience.
Basic understanding of security services and operations.
Ability to maintain composure when dealing with authorities, executives, clients, staff, and the public, including in urgent and high-pressure situations.
Ability to handle and be exposed to sensitive and confidential information.
Keyboarding, basic computer usage, and ability to operate controls.
Physical and mental capacity to perform the essential functions, with or without reasonable accommodation.

Nice To Haves

Previous administrative experience.
Training Certification.
CPR/AED/First Aid Training Certification.

Responsibilities

Complete regulatory access management audits accurately and share results with client representatives quarterly.
Develop and conduct training programs and standard operating procedures for global access management team members.
Ensure assigned staff comply with training plans and meet appearance and performance standards.
Coordinate with clients to set operational standards for new-hire processing, badge replacements, data entry, key management, photo processing, access audits, and special projects.
Oversee campus key management, including creating and distributing building master keys and updating electronic tracking logs.
Audit key inventories and distribution lists, and provide reports to managers and clients.
Manage third-party vendors and schedule service work in accordance with local policy.
Maintain the access control database in accordance with client HR policy.
Oversee creation and maintenance of global cardholder profiles, access levels, and permission groups.
Maintain the access control tool’s backend programming, including removing unused access levels and groups.
Audit card access levels and card reader usage, and provide reports to managers and clients.
Serve as an escalation point for equipment, database, and policy concerns and coordinate resolutions.
Observe, investigate, and report suspicious activity or unusual situations in the access management database.
Evaluate site information, occurrences, and incidents, and communicate findings to Global Security Management and appropriate client personnel.
Identify and present departmental process improvements, including new technologies.
Lead special projects, including arranging meetings, presenting information, and making recommendations with access management coordinators and other departments.
Meet with client representatives to discuss service, identify problem areas, and take corrective action.
Provide client management with regular updates on access management program issues, needs, and projects.
Deliver on service-level agreements (SLAs) and key performance indicators (KPIs).
Follow corporate information and security standards and applicable company policies and safe work practices.
Travel occasionally domestically and internationally when required, and adjust schedules and working hours as operational needs require.