Secretary - Physical Therapy - Part Time Days

Torrance Memorial Medical Center•Torrance, CA

35d•$25 - $33

About The Position

Under general supervision, performs secretarial, billing, and general office functions, including reception and patient scheduling for multidisciplinary professionals within the Department of Rehabilitation Services. The position supports daily department operations, patient services, billing, records management, and insurance-related processes.

Requirements

Types 35 words per minute.

Responsibilities

Performs general secretarial work for the department as assigned.
Answers and handles a heavy volume of incoming calls.
Provides excellent customer service.
Schedules patients across all disciplines and programs in the Department of Rehabilitation Services.
Greets patients and ensures they are attended to in a timely manner; creates patient appointment schedules.
Registers patients and ensures they are attended to in a timely manner.
Manages meeting, therapist, and front office staff schedules.
Maintains records and departmental files; sorts and distributes mail and other documents; processes patient charts for transfer to medical records.
Retrieves voice mail messages throughout the day according to department policy and procedure.
Makes photocopies as required.
Orders and maintains office supplies as required.
Prepares and maintains departmental statistical information as required.
Processes patient credit card payments and other payments received.
Resolves patient service issues.
Proofreads billing and computer data as required.
Requests insurance authorization for treatment, procedures, and/or consultations.
Verifies insurance eligibility, benefits, and coverage.
Evaluates the work environment and makes positive suggestions for change.
Scans patient documents into the EMR as needed.
Monitors incoming referrals through the fax machine.
Seeks a supervisor as appropriate.